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University of Ottawa: Academic Services Supervisor

University of Ottawa

This is a Full-time position in Montreal, QC posted November 10, 2020.

Salary(Grade:11) Hiring salary range $77519-$97,919 Position Purpose Handles short and long-term management, coordination and planning of all academic secretariat activities, while serving as academic adviser.

Manages undergraduate reception and information services, ensuring quality, development and evaluation.

Administers academic management processes and regular academic operations (enrolment, enrolment limits, student records update, grades, examinations, timetables).

Coordinates and supervises the work of academic assistants.

Provides expert advice on the operation of Navigator search engines.

Ensures application updates and data integrity for Navigators and Faculty student records.

Works with the academic administrator in different areas, and replaces her when she is absent.

Essential Qualifications Experience in a postsecondary environmentManagement and supervisory experienceProven skills in building effective relationships with students, professors and support staff Initiative and considerable autonomyStrong judgment with decision making and problem solving skills in his or her area of responsibilitySkills and experience in client service, student counselling, hard copy and digital document analysis, interpretation and application of regulations and procedures, enrolment coordination and using computer systemsPublic speaking and project coordination skillsKnowledge of secondary and postsecondary education programsKnowledge of university organizational structures and policies Experience in interpreting and applying regulationsExperience in administration and team management Experience in human resource managementAbility to advise and guide studentsAbility to assess filesAbility to coordinate projectsAbility to work well under pressure and to organize work to meet firm deadlinesExperience in using university computer systems and software (Windows, word processors, spreadsheet programs, database systems) required to perform tasksExperience in bilingual administrative writingBilingualism English/French (spoken and written, excellent) Key Competencies Key competencies required at the University of Ottawa:Planning: Organize in time a series of actions or events in order to realise an objective or a project.

Plan and organize own work and priorities in regular daily activities.Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results.

Is proactive and self-starting.

Show availability and willingness to go above and beyond whenever it is possible.Client Service Orientation: Help or serve others to meet their needs.

This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s).

Accept and give constructive feedback.

Able to adjust own behaviour to reach the goals of the team.

Note All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents.

The University of Ottawa is an equal opportunity employer.

We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and racialized persons.

If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.Applications from employees belonging to the bargaining unit SSUO will be considered first.

Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies.

The University also accepts external applications; they will be selected in second place.

Schedule with an average of 35hrs/week.

Requirements related to skills and experience are determined by the University of Ottawa, and all positions are subject to relevant laws, collective agreements, and regulations.

Please note that we will only communicate with candidates who are chosen for a preselection test or for an interview.

Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.E.

J0000-0000, in the title of your document).