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Teleperformance: Cluster Sales Manager


This is a Contract position in Montreal, QC posted June 7, 2021.

Cluster Sales ManagerJob DescriptionPerformance:Assisting in organizing, planning and implementing strategiesPerformance Management: Analysis and presentation of sales performance and forecast figures to all stakeholders.Designing, implementing and coordinating the sales strategySupporting Team leads in the development of BOT Plans and PIPsWorking with HOB to lead the Operational efficiency of the business by exploring ways to improve the processesSupport HOBs on tactics to improve financial performancePlanning and organizing –manage team occupancy and productivities in the most effective ways enables the business to maximize the GMPeopleEngaging and managing different stakeholders (VOL level)Act as liaison between front-line employees and the heads ofMonitoring the performance and development of the operational teams managersProviding guidance to all team managers and ensure the achievement of targets and KPIs (121, coaching)Execute and support cultural and engagement events based on a budgetSupport selection process of their team membersEnsures clear communication is kept amongst team managers and ensures the messages are cascaded down the the next levelDevelop a positive working relationship with the support team and operations team to ensure proper operational support.DevelopmentBuild team managers developmental action plansSupport and participate of program-level developmental action plansRecurrent ActionsAssist Heads of in managing daily business operations to ensure positive, safe and profitable working environmentEnsure and inspect the execution of daily huddlesMonitor and assess performance on a daily basis, and ensure plans are executed to correct performance if needed.Cooperate with heads of in recruiting, training, payroll processing, performance evaluation, promotions, and releasing the employees.Develop operational strategy and ensure that the operational activities meet the client requirements.Participate of team members selection processComplete and present WBR with ClientAttend QBRs and client reviews and support HOB in the execution of the strategy laid out.Execute processes and procedures to ensure staffing, performance and employee engagement is keptExecute administrative tasks to ensure employee payments and coverage for their needs.BENEFITS3 weeks of intense introduction training on digital advertising and specific sales training.A permanent presence of coaches who will facilitate your personal and professional developmentExcellent opportunity to develop your business acumen, and build entrepreneurial skills.Established career path to grow within the projectContinuous training and certifications within digital advertising productsBi-weekly, monthly or quarterly contestsEmployment with the world’s largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamMinutes away from TTCOffice location: 75 Eglinton Avenue East, TorontoFixed working hours, Mondays to Fridays 9 AM to 6 PMreadytowork