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Millennium 1 Solutions: Senior Manager, Operations – Information Technology

Millennium 1 Solutions

This is a Full-time position in Laval, QC posted November 16, 2021.

Position Overview:This candidate must be an experienced, talented, innovative, and creative person.

You will be a key team member reporting to the CFO and providing updates to the senior leadership team.You should have extensive training on computer software and hardware, including servers and systems, to successfully lead IT departments.You will orchestrate the Change Management, Problem Management, Patch Management, IT Service Desk, IT Desktop Support, and Incident Management Teams.

You will be managing the various IT Teams using Information Technology Infrastructure Library (“ITIL”) best practices to ensure service delivery.

You will manage a team of 31 people through 4 direct reports.Detailed Responsibilities Include:Oversight of IT Operations teams consisting of Change Management, Problem Management, Patch Management, IT Service Desk, IT Desktop Support, and Incident Management TeamsStrategic direction and planning for IT Operations initiativesProvides input and recommendations on IT Roadmaps in alignment to the corporate visionCreates and oversees department budgets and capital expenditures, ensure the organization interests and vendor agreements are being respected.

Manages a capital expenditure budget of approximately 2 Million per yearInvestigation, recommendation, testing, deploying and adaption of new technologies and tools across the IT landscape, identifying benefits and costs associated estimating return on investmentEnsures compliance of Millennium 1 Solutions information systems and IT infrastructure with current security policies, standards and proceduresDevelops and implements new solutions in alignment with corporate wide information security, guidelines and procedures and ensures team security awarenessEffectively manages IT personnel and sets department prioritiesResponsible for consistent improvement of service deliveryPartners with vendors to ensure services are delivered in accordance with contractual requirement and agreed service levelsEnsure day-to-day operations of technology infrastructure, including networks, servers, desktops, etcSchedule and budget maintenance and technology upgrades for optimum operational performanceCreate plans and provide hands-on support during emergencies, outages, and service transitionsReview, change and implementation of various IT Policies in relation to IT service deliveryEnsures alignment of IT policies with ITIL best practicesPrepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.Responsible for procurement of IT technology, Equipment and softwareReviews and negotiates vendor pricing and contracts for optimal savingsIT Project ManagementEnsures processes are in place for ongoing monitoring of hardware and software ensuring maximum up timeMonitors security and maintenance for issues and opportunities to enhance/resolve issuesReviews current business processes to identity new opportunities to automate and improve on existing solutionsEffectively provides leadership for the resolution of matters in a timely/fashion to ensure the continuous operation of technology systemsProvides advanced technical support and troubleshooting to staff when situations arise that are not immediately resolvedIdentification of support trends and building of plans to resolve issues permanentlyDevelops suitable solutions for end user supportIdentifies measurable targets to continually improve customer service to end usersProvides guidance and counselling of staff for both personal growth and day to day decision makingPerforms Goal setting and conducts Growth & Appraisal processesProvides directions for staff in tasks assigned, preventive maintenance or emergency situationsTravel to all team locations for one on one time with team membersMentors, coaches and motivates the IT Operations Team to build a cohesive team environmentManages staff resources to allow for the efficient and effective resolution of technical problems that impact the system in order to minimize adverse impacts on students and staffKey player in the establishment of new call center facilitiesMust liaise effectively with the IT organizations to coordinate effort and minimize costAdditional Requirements:10 + year experience in IT ManagementBachelor’s degree in a related field, such as information technology, computer science, or management information systems or equivalent experienceITIL Certification requiredIT Project Management and leadership skillsStrong analytical, facilitation and problem solving skillsComfortable speaking and presenting to senior leadership stakeholdersHands on involvement in delivering or producing IT Policies and proceduresExperience managing technical teams and building cohesive team environmentsDocumentation and communication experienceOrganized, structured, able to plan and manage own workload and multiple prioritiesExcellent interpersonal skillsAbility to think strategically and execute tactically, enabling cross-functional business teamsAbility work in fast paced environment while following best practices and company processesSelf-motivated, proactive, and driven team-player attitude Millennium1 Solutions is an equal opportunity employer and welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.INDHINDH