Manager, Operational Performance

From coast-to-coast, our inspiring colleagues are at the heart of what we do best:  helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer.  You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.

At Intact, insurance is not about things. It’s about people. It’s what we believe, and it shapes everything we do. It’s why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.  As a recognized top employer, we’re committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.

As a subsidiary of Intact, Partner Solutions (PSI) is a proud partner with the insurance broker community and offers turnkey, IT hosting services.  Our goal is to be a digital enabler in this market, offer simple, emerging technology solutions, ensure a safe and secure IT environment, and provide second-to-none customer service.

We are looking for a detail-oriented, critical thinking Manager, Operational Performance to help develop and oversee a critical support team in a growing technology solutions business.

Work location: Montreal (2020, Robert-Bourassa)

Your role:

This is an exciting opportunity for someone who wants to develop a breadth of operational experience for a PME that is supported by a large corporation.  Your mission critical objective will be to ensure financial, legal, admin, and procurement control and process efficiency, responding to the business’ needs, and balancing risk with agile capacity in this growing business. 

This role reports to the Director, Controller & Operational Performance.

Here are a few ways you will make a difference:

• Own the overall financial process (P&L and BS), guiding the management team on financial and operational decisions
• Oversee administration functions including billing, accounts receivable, and accounts payable
• Manage the legal and contractual agreements to ensure proper diligence, compliance, and procurement policies are adhered to
• Lead financial analysis, costing analysis, and modeling – all essential inputs to the annual costing and business review exercise of products and services
• Maintain a financial and operational modeling framework in an environment with constant change and scaling business
• Perform continuous improvement, ensuring process optimization and appropriate controls are in place
• Conduct complex stakeholder and data analysis to identify key optimization opportunities that impact the performance of the business
• Contribute to the improvement of IT operations by evaluating and managing procurement and management of external technology solutions and partnerships
• Define and own key success and operational metrics, prepare monthly quarterly forecasts and annual reports and scorecards on the performance of our business
• Co-ordinate with internal stakeholders (legal, internal audit, corporate finance, tax, etc) to ensure compliance with corporate policies and federal / local requirements

What you bring to the table:

• Bachelor’s degree in Business, Law or similar
• Strong financial and data driven acumen.  CPA, CFA, MBA, MSc, or LLM is a strong asset
• Creative problem solving: high tolerance for complex and ambiguous business and operational problems
• Excellent strategic communication skills
• Teamwork and collaboration: You are great at managing and working with a number of different business teams and priorities, creating shared vision and jointly owned goals and metrics
• Exceptional project management skills, leading the ability to multi-task and juggle competing priorities
• Strong understanding and interest in information technology and its value to business
• Working proficiently in both French and English is a requirement

Here are a few reasons why others have joined our team: 

• An award-winning, inspiring workplace that supports its people and recognizes great work 
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A $350 annual wellness account that promotes an active lifestyle

Flexible Work Arrangements

We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office. 

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We are an Equal Opportunity Employer

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

This role is eligible for employee referral bonus. #myReferrals1000

IN-QC

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#LI-Hybrid