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iPerceptions: Customer success manager

iPerceptions

This is a Full-time position in Montreal, QC posted March 25, 2020.

iperceptions is a global leader in Customer Experience Management (CEM) solutions, guiding the world’s most respected brands to become customer-centric organizations.

We are looking for a Customer Success Manager to join the Client Services group at our Montreal headquarters.

This position is for a temporary replacement of about 14 months.

The ideal candidate will stand out because of its strong analytical and problem-solving skills, and its ability to work in a fast-paced environment.

If you are able to demonstrate that you prioritize and work well under pressure, you are detail oriented, autonomous and client-centric; this role is an opportunity to drive client satisfaction with a variety of Fortune 500 clients.

Apply today and join our dynamic company!

You will be responsible for: Actively manage new client onboarding, platform engagement, and project execution for iperceptions solutions; Collaborate with internal teams such as account managers, programmers, and research analysts to ensure quality and timely services are delivered to clients; Monitor solution performance and recommend changes and enhancements; Educate and train clients on iperceptions solutions; Measure customer engagement and customer health, and provide recommendations to effect change and enhance service and product offerings.

You have: 1 year of experience in a project or account coordination, client services or similar role, preferably within the web development or digital analytics industry; Post-secondary degree in information management, business intelligence, marketing science or bachelor in administration/commerce; Excellent verbal and written communications skills in English are mandatory; Experience in managing multiple project implementation and customizations; French communication skills are an asset.

We offer : Flexible hours for a better work-life balance.

A corporate insurance plan and a telehealth service.

5 personal days in addition to your vacation.

A “Choose Your Own Device” program.

The access to an Employee Assistant Program (EAP).

A friendly environment with a Happy Hour every Thursday, a ping pong table, gaming room, a fully stocked kitchen with free breakfast provided.

etc.

An office only few minutes’ walk from the metro.

If you are motivated by this challenge, please forward your resume to Human Resources Department at careers@iperceptions.com.

We offer equal career opportunities to all applicants.

For more information about our company, please, visit our website: www.iperceptions.com