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Innomar Strategies Inc.: Wellness Case Manager, Montreal (Home-Based)-12 Months

Innomar Strategies Inc.

This is a Full-time position in Montreal, QC posted August 31, 2020.

Are you looking to make a difference in a patient’s life?

At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures.

12 month contractPOSITION SUMMARY: Under the direction of the District Manager, the Wellness Case Manager for the Program is responsible for providing medical support when patient or payer requests require medical background.

The individual will work directly with the Personal Care Specialist, the Field Case Manager and patients providing proactive and seamless services with respect to the program by assessing the needs of each patient.

The WCM is responsible for guidance at the initial point of entry, maintenance calls & adherence support.

The WCM utilizes several interactive tools/algorithms that case managers can use to assess and improve the patient’s knowledge; identify patient motivation; techniques to minimize or remove assessed barriers and established concepts on motivational interviewing.

This service levels provide a clear differentiating factor between the program and other patient support programs resulting in increased patient program enrolment and improved patient outcomes.

PRIMARY DUTIES AND RESPONSIBILITIES: Responsible for guidance at initial point of entry, maintenance calls and adherence support Provide support in on-boarding patients to the Program through phoneEnsure appropriate medical documentation in the de case file, track and obtain information Provide medical support when patient or payer requests require medical backgroundProvide support with calls confirming patients have started on treatment Provide assessments and reassessments when required and requestedIdentify areas for risk and foster proactive, continued quality of life improvement, including but not limited to psychological, life wellness type queriesSupport Personal Care Specialist with medically related patient issues/questionsAdverse Event reportingAdhoc duties as assigned EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Registered nurse (RN) designationRequires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experiencePatient program experience or previous case management experience an asset MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Call Centre experience an assetSuperior customer service skillsStrong phone etiquette Strong negotiation skillsStrong business acumenStrong analytical skills including ability to comprehend and communicate medical information.Proven teamwork abilities Ability to make decisions using sound judgment.

Ability to work autonomouslyAbility to manage multiple tasks and priorities at onceEnsure consistent patient services resulting in continued access to therapyAbility to proficiently use computer and good knowledge of Microsoft OfficeAbility in dealing with ambiguitySuperior verbal and written communication skills, interpersonal skills and attention to detailAbility to communicate effectively both orally and in writing and in both French and English (oral and written).

Ability to handle a high volume of inbound and outbound calls We offer competitive total rewards compensation.

Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world’s largest pharmaceutical services companies.