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Fast Track Manager

Experis

This is a Full-time position in Montreal, QC posted August 14, 2019.

Fast Track Manager Working onsite at the Microsoft location in Downtown Montreal.

Looking for bilingual candidates (French/English) Role Description Your focus is to support customers deploying to the Microsoft Cloud.

As a Relationship Manager, you will represent Microsoft in communications via phone, email, or web to assist customers in deploying Microsoft Office 365 and the Enterprise Mobility Security (EMS) suite of products.

You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.

Your key business metrics will be: Customer and partner onboarding satisfaction Help reduce time/cost to onboard Drive customer success and adoption of all purchased workloads Providing high quality data back to the Business Groups to help drive service improvement Key Responsibilities include:
– Understand and drive Microsoft Cloud deployment and adoption, working with the customers and partners to drive success with Office 365 and the EMS.

– Provide consulting, resolution advice to partners that will improve the customer experience.

Offer consultative guidance to others and share expertise.

– Work with readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.

– Analyze, develop and communicate key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption).

Required Qualifications Include: Microsoft Cloud technical competency: Experience or broad knowledge in deploying Office 365 and/or EMS.

Cloud adoption competency: Possess the knowledge and personal conviction to articulate why the cloud and Office 365 and/or EMS in particular is a transformational industry change.

Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our corporate customers and Partners.

Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.

Adoption Focus: Possess the knowledge and confidence to help motivate a customers adoption of their purchased Microsoft cloud-based workloads based on an understanding of customer needs.

Communication Skills Spoken and written English and French (including technical writing).

Demonstrate how to effectively drive recommendations and land priorities across customers, partners, and senior executives and across organizational boundaries.

Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partners Proven ability to work virtually.

Education: Bachelors degree in Computer Science, Engineering, Math, or equivalents experience.

Experience: Preferably 3 years of Technical Consulting, I.T.

Administration, Support, or Microsoft Field experience.

Experis is an Equal Opportunity Employer (EOE/AA)