Director, Implementation bilingual)

ADP is hiring a Director, Implementation.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Director for Implementation, you will be providing clear leadership and direction to our national implementation teams. This role focuses on the successful implementation of new payroll, human resource or Time and Labour Management TLM) clients as well as the conversion of existing clients. In this position, you will be responsible for directing the process and monitoring metrics for successful implementation as defined by ADP’s Quality Implementation standards, productivity, performance measurements and budget goals. You will work collaboratively with other functional units and remove roadblocks to successfully implement and maintain quality for our clients.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about careers in Implementation at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/implementation/

What you’ll do: Responsibilities

What you can expect on a typical day:

• Provide strategic leadership, direction and support to the implementation team to ensure we are meeting key performance indicators for Starts, Client Satisfaction, No Starts and time to start.
• Be an agent of change. Continually evaluate and enhance processes and tools across the team. Drive innovative changes resulting in sustained performance improvements and client experience.
• Foster and enhance relationships with key stakeholders across the business.
• Provide operational leadership for the Implementation team, including day to day business direction to regional offices.
• Report to the business on the performance of the Implementation team against key performance indicators, including the development and execution of specific action plans for improvement.
• Analyze the client’s Payroll and/or Human Resource requirements and recommend sustainable solutions that will meet their needs and provide the client with the value required to offset or exceed their investment.
• Interpret and analyze information at a client level, distill the information and present the information or recommended solution in a format meaningful to the Senior Executive level.

TO SUCCEED IN THIS ROLE: Requirements

• Prior experience in on boarding clients into Software as a Service environment, preferably in a payroll or HR Service environment. Minimum 10 years in a management/leadership position.
• Experience in leading a team to consistently deliver results in a high volume and dynamic environment.
• Proven ability to establish and maintain effective, constructive relationships with internal and external clients.
• Advanced technical knowledge related to Payroll, Human Resources and TLM market areas.
• Advanced knowledge of MS Word, Excel, PowerPoint, and MS Project.
• Advanced knowledge of the Payroll and Human Resources industries.
• Advanced understanding of the impact and implications of political, social, economic, technological and competitive trends on client organizations.
• In-depth knowledge of implementation processes, procedures and project management methodologies
• Competent knowledge of ADP products and mainframe.
• Must have extensive experience leading large, diverse teams within a B2B environment.
• Proven leadership of transformational change, delivering measurable results.
• Demonstrated capability to lead quality-focused initiatives and drive organizational excellence e.g., Six Sigma).
• Demonstrated ability to lead and instill a results-oriented culture through process re-engineering.
• Proven track record in team building and leadership, experience integrating different functional groups to work together.
• Experience leading a virtual team and/or global staffing experience is required.
• Bilingual Written and Spoken

*Quebec candidates: While French is required for Quebec-based roles, the use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

Bonus points for these: Preferred Qualifications

• Outstanding customer management skills, including diplomacy, clear communication style and relationship development.
• Has a strong understanding of technical, cost and risk implications of potential solutions and how to incorporate them into recommendations.
• Ability to think strategically, grasp business linkages and communicate to others.
• Demonstrated ability to set and achieve performance requirements.
• Proven ability to identify and drive continuous improvements.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily into your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.