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Director, Operations

Brother USA

This is a Contract position in Montreal, QC posted November 29, 2021.

Let’s Grow Together Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities.

“At your side” is more than a slogan to us; it’s the purpose we do our best to fulfill every day.

With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next.

We’re committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education.

Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future.

If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.

The Director, National Operations is accountable for effectively managing North American warehousing operations to include receiving, shipping, transfers, inventory control, labor management, etc.

and for safeguarding Brother assets.

The position is accountable for the National Operations budget to control costs and to reduce expenditures without compromising the operation’s capabilities to service customers.Operations Management Manage all warehousing operations while driving improvement through collaboration and analysis; support manufacturing, channel partners and end-users Ensure shipment compliance including the quality, timing and accurate delivery of products Drive performance results through the management of the third partly logistics provider Provide direction, leadership and guidance to leadership staff and monitor the efficiency, knowledge and skill sets of the staff and provide the necessary guidance, training, coaching, feedback and appraisal as necessary Create an environment of collaboration, innovation, problem-solving and continuous improvement Foster inventory strategies that deliver improvements in productivity, quality, and cost Identify the best way to ensure correct inventory put away by creating a robust repeatable process including the latest technology Develop, direct, and manage overall improvement targets and oversee execution of initiatives Strategic Direction Develop overall plan from current state to future state that meets BIC requirements for best in class service for inventory and delivery Assess current and future operational risks locally, and translate those into strategies, capabilities, best practices, and key performance indicators (KPIs) Develop and deploy inventory, and operations performance standards that support and align with company strategy and customer expectations across the distribution network Management of Departmental Financial Responsibilities Create the annual divisional budget of approximate 15M Perform regular budget analysis for all operational costs and develop bridge plans to stay within the budget requirements while still maintaining the required service levels Continually identify opportunities for improvement; quality, cost and delivery Ensure that all National Operations financial functions are accurate, timely and meet all established JSOX and financial policies Track, analyze, and report warehouse and 3PL labor costs and develop corrective actions if not achieving targets Qualifications Education Bachelor’s Degree (or equivalent experience) required in the field of Business, Supply Chain, or Logistics Master’s Degree (or equivalent experience) preferred in the field of Business, Supply Chain, or Logistics Experience Minimum 10 years managing a high-volume distribution center including extensive inventory control experience Minimum 5 years spare parts management and distribution; continuous improvement and operational transformation achievements Minimum 4 years managing the relationship and performance of a large onsite 3PL Additional Skills/Abilities Advanced proficiency in MS Office Suite (Outlook, Excel, PowerPoint) Very strong attention to quality and detail Ability to effect change through influence and collaboration across multiple levels of the organization Ability to successfully manage through complexity Successful group management skills; the ability to motivate positive and cooperative working relationships Knowledge of accounting principles and practices Demonstrated ability to articulate a vision, translating it into executable strategy and driving cross-functional teams to deliver against a plan Continuous improvement and operational turnaround Benefits What Do We Offer Our Employees?

Our above-market benefits package is probably too rich to list out in its entirety.

Here are a few of our favorite offerings that our employees love Medical, Dental & Vision: We offer comprehensive and competitive health care packages, including prescription drug, dental and vision coverage.

Employees are eligible for benefits on the 1st day of employment.

Paid Time Off & Holidays: Everyone needs time away from work for vacations, sickness, and other personal reasons.

That is why we have adopted a flexible Paid Time Off (PTO) Policy.

Employees also enjoy several paid holidays off each year and can use additional days off for cultural and civic responsibility.

Total Wellness Program: Our wellness program provides employees with information about current health status and tools to help them reach their goals.

Employees can earn rewards while taking proactive steps toward their well-being.

Flexible Spending Accounts: Employees can redirect a portion of their pay into a Flexible Spending Account (FSA) so that it can be used for eligible health care or dependent care related expenses.

The money that goes into an FSA is deducted on a pre-tax basis, which decreases taxable income and potentially increases spendable income.

Employee Recognition: Our rewards & recognition program fosters one common language of appreciation across the organization.

Employees have the ability to recognize their peers for exhibiting our values through an innovative and easy-to-use social platform.

See what all the fuss is about Apply today to learn why Forbes called Brother one of the World’s Best Employers (2020) and NJBIZ called Brother one of the Best Places to Work in New Jersey (2021) Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work.

Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd.

With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago.

Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas.

It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S.

In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico.

For more information, visit

Brother International Corporation (“Brother”) is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws.

If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.