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Credit & collections manager

Canada Company

This is a Full-time position in Brossard, QC posted September 11, 2019.

Job Description At Birkenstock, our business is a reflection of our passion and commitment for our products, an appreciation of their heritage and a genuine belief in their benefits.

Through quality products that are comfortable, unique and timeless, we deliver “Happiness & Satisfaction” while being respectful of the world around us.In order to deliver on our mission, we need quality people.

We are looking for talented people who share our values of accountability, responsiveness, excellence, teamwork, respect, integrity and a positive attitude. Job Title: Credit & Collections Manager Reports to: Director of Accounting & Finance (DOAF) Note: Relocation and any associated costs are the sole responsibility of the person hired for the position. Overview Manage the Credit and Collections facet of the enterprise while ensuring excellent customer service to our stakeholders: our retailers, corporate services and sales departments.

Protect Birkenstock assets through effective monitoring of accounts and department functions.

Build and maintain good relationships between Birkenstock and its retailers through efficient credit and collection activities.

Maintain customer accounts according to Birkenstock collection criteria and standards.

Provide efficient credit analysis functions for assessment of current Birkenstock retailers.

Responsibilities 
· Provide guidance and status on credit and collection needs and issues to Management.

Resolve complex service issues as needed.
· Establish policies and practices in conjunction with the DOAF as they relate to the Credit and Collection Department.
· Provide efficient credit analysis functions for assessment of current and potential Birkenstock retailers, including financial analysis for large exposure customers.Monitor existing accounts to ensure adherence to Birkenstock credit guidelines.Resolve issues and recommend changes as appropriate.Monitor accounts to ensure timely payments.Review delinquent accounts on a regular basis.Resolve collection issues with retailers.Monitor credit hold orders.Research disputed account balances, reconcile and adjust accounts accordinglyDevelop and maintain credit and collection reports.Approve credit limits up to $100,000 for accounts through analysis of trade references, account payment history, credit reports and financial statements.Provide guidance and supervision with team members to develop payment plans as necessary.Help them to analyze existing account standing through review of sales reports and current account balance.
· Perform other duties as assigned. Position Requirements/Qualifications Bachelor’s degree, with a minimum of 5 years of sustained experience in a credit and/or collections role in a business-to-business environmentCCP accreditation preferredKnowledge of local, provincial and federal laws, rules and regulations applicable to the credit and collections process, including bankruptcy laws and return check policies nationwideExperience with trade and bank references, consumer and business credit reports and secured transaction instruments, including PPSA filingsExperience in dealing with collection agencies and collection attorneysFamiliarity with financial statement analysis in the context of credit worthiness analysisProficiency with MS office products: Excel, Word and OutlookMust have excellent communications skills and ability to work effectively with all levels of personnel.Must have strong interpersonal skills support leadership, management, negotiation and problem-solving functions of this role.Ability to establish and maintain professional atmosphere for employees, clients and customers.Must be completely bilingual (French & English)