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AlayaCare: Community Manager

AlayaCare

This is a Full-time position in Montreal, QC posted April 3, 2021.

Location: Montreal and RemoteAbout UsWe are looking for a passionate Community Manager to join our Product Marketing team and take part in building the future of homecare software.

Delivering over 750,000 episodes of care per month across three continents, the applications we build will literally be in caregivers’ hands as they’re visiting clients in the places they call home.We are revolutionizing the way home care is delivered.

Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care.

We aim to be the operating system for our clients’ businesses, helping them and their employees improve clinical outcomes.We are looking for talented and passionate individuals to join our purpose of enabling the care we want our loved ones to receive in the place they call home.

We pride ourselves in our open and transparent culture, our diversity and being committed to a workplace where we all feel that we can be ourselves.About The RoleThe Community Manager is responsible for building great communication and engaging with the AlayaCare user community.

The Community Manager role is to inform, engage and build a strong community, while acting as one of the primary advocates for user feedback within the larger team.

We are looking for a great, social savvy Community Manager to join our team and contribute to building our user community while driving adoption and advocacy!In This Role You Will Monitor the community on a daily basis to identify and address, community issues, user engagement, company/product sentiment, relevant industry themes and opportunities for thought leadership/content alignment Respond to comments and customer queries in a timely manner Work with community members and Product on beta testing opportunities, as well as gathering ongoing feedback Work with Client Success and Product on issue management processes and tracking customer issues/complaints Engage with community members regularly, including commenting on posts and providing updates on key issues or major product/company announcements Work with Marketing to integrate the community within campaign planning process for major events and conferences, and align execution efforts Build relationships with customers and cultivate relationships between community members to create meaningful sub-groups Analyze and optimize our community strategy by developing monthly community analytics to improve customer experience Support GTM efforts through content creation and management including sales enablement assets, blogs, case studies, videos, webinars, etc.

About You 2 years of experience managing a user/customer community for technology products Bachelor’s degree in Marketing, Communications, English, Journalism, or related field Strong written and oral communication skills.

Samples of work will be requested and presentation skills will be tested with a live presentation opportunity A ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community Experience launching community initiatives (e.G.

building an online forum, launching user groups, managing user testing programs, writing posts) Background in creating strong content from blogs, social posts, video content, community newsletters, etc.

Demonstrated ability to achieve bold goals in an innovative and fast-paced environment and able to flex between multiple workstreams Like to take on challenges you will be challenged and tested, and have fun doing it!

You will come to work every day knowing what is expected of you, while at the same time being given the support and resources to determine how you’ll work to accomplish your goals.

Nice To Haves Experience working with Zendesk Gather and Google Analytics Experience working in health software technology or in the health sector You are comfortable working on a global team across many time zones.