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Account Manager

GIRO inc.

This is a Full-time position in Montréal, QC posted October 2, 2018.

For the past 35 years, GIRO has established itself as a leader in the development of optimization software designed to improve productivity in the public transport and postal distribution industries.

Located in Montreal, GIRO has currently more than 450 full-time employees, mainly professionals in IT and operational research, serving over 325 public transportation and postal companies found in 27 countries (Montreal, New York, Los Angeles, Brussels, Barcelona, Sydney, Singapore, Paris, Hong Kong, etc.).

Team

You are part of the team that uses its knowledge of GIRO’s products and services to manage business dealings with clients and prospects.

Main responsibilities

To carry out their responsibilities effectively, the Account Manager understands GIRO’s field of business, knows the competition and maintains good relationships with potential partners. In addition, they maintain excellent relationships with a client’s various stakeholders in order to obtain all the information required to develop business opportunities. They work to satisfy the client by proposing business solutions. They are also called upon to act as business analyst on some projects.

Your main responsibilities consist in:

  • Maintaining regular contact with clients to be able to assess their needs appropriately and develop business opportunities
  • Developing and maintaining business relationships with partners
  • Participating in producing marketing materials such as brochures, presentations about the software, etc.
  • Participating in trade shows and present the software at such events
  • Writing and following up on business proposals. Keep relevant information up to date and assess the probability of proposals being successful
  • Responding to different types of calls for tender (RFPs, RFQs, RFIs, requests for estimates, etc.)
  • Engaging in pre-contract discussions with the prospect or client to understand their needs and influence their decision
  • Exchanging information on actions taken with clients and business opportunities with the persons involved on the project and development teams
  • As a business analyst, participating in meetings with the client, documenting business processes, as well as participating in writing software specifications, in integration tests and in training

  • Bachelor’s degree in business administration, computer science or any other relevant education
  • 7 years of relevant experience
  • Experience in the IT industry
  • Mastery of the Microsoft Office suite (advanced-level Excel)
  • Sense of analysis, attention to detail and good judgment
  • Sense of organization; ability to meet deadlines
  • Demonstrated ability to collaborate within a team
  • Demonstrated relationship skills
  • Bilingual (spoken/written) in French and English

Skills Required

  • Education level: University
  • Work experience (years): 3-5 years

Package

Salary: N/D


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