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Ricoh Canada Inc.: Enterprise Technical Sales Engineer

Ricoh Canada Inc.

This is a Contract position in Montreal, QC posted March 20, 2021.

Enterprise Technical Sales Engineer, Communication ServicesThis position can be filled in Toronto, Mississauga, Montreal, Ottawa or anywhere in Eastern CanadaEnterprise Technical Sales Engineer, Communication ServicesThe Enterprise Technical Sales Engineer will act as a subject matter expert (SME) and technical expert leader for Communication Services (CS), work closely with the sales teams and will be responsible for solution demo, proof of concept, and pilot for Communication Services.The ETSE will be responsible for leading the delivery of technical presales including CS solutions architecture and CS solutions development for professional services, managed services and procurement opportunities.The ETSE will need to have a strong AV background as well as very good knowledge of IT technologies.

You will also be required to provide consulting services such as scoping, design, migration, build and support to customers on CS based platforms and solutions until such time as Ricoh builds out the capability across the Consulting department.The ETSE will report into the National Sales Manager, Communication Services, under the daily supervision of the Team Lead, Communication Services Engineering.Job Duties & Responsibilities:This role will primarily support enterprise sales in the field by working directly with Ricoh CS Solution Consultants, Direct Sales representatives and their customersContribute technical and design input to the RFP and proposal creation process for CS products and services.Support CS solutions pre-sales activities through sustained activities in presentations, solution prototype development, and demonstrations Support the CS sales teams as the subject matter expert during the presales process and drive to meet or exceed assigned revenue and target metric objectives within the assigned territoryDevelops Statement of Work (SOW) and design documentation as a part of the business solution that relates to CS requirementsAdheres to and complies with the RICOH design methodology framework to hand-off solutions they designed directly to the Install and Project Management Office (PMO) teamUtilizes business tools such as Microsoft VISIO, Project, D-Tools to manage and deliver successful outcomesEngages vendor partners to assist in complex solutions where appropriatePerforms other duties as assignedQualifications (Education, Experience, Certifications)3-year university degree or equivalent business experience in a related fieldAt least 3 years’ experience in AV Consultation, System Design and IntegrationExperience designing complete CS solutionsDemonstrated knowledge in the use, applications, and design of systems.

Ability to integrate various product categories to create a complete system solutionKnowledge of and a demonstrated track record developing successful design and deployment of AV products, unified communications, and business applicationsKnowledge & proficiency in enterprise IT environments, including: Microsoft, Cisco, networking, etc.Good knowledge of enterprise network & IT security practicesCTS-D certification is a plus, or equivalent AV knowledge and experienceKnowledge, Skills and Abilities: Excellent planning and organizational skillsExceptional multi-tasking and time management skillsAbility to advance with new technology learning aptitude and adjusts well to change; Strong verbal and written communication skills, including ability to present to customers including C-Level and enterprise accounts.Ability to create professional design documentationBilingualism (French / English) is a plus Other RequirementsRegular travel to customer and Ricoh locations throughout Canada (one week a month on average)Occasional travel to Ricoh Canada head office or US locationsValid driver’s license and use of a reliable vehicle at all times (auto insurance coverage per Ricoh’s policy)Why Ricoh?Meaningful Employee Wellness We are committed to providing you with a safe, healthy, and supporting work environment that helps you to achieve your every single day goals both at work and at home.

We continuously work to provide you with a well-rounded benefits package and other tools to support you.Flexible Work OpportunitiesWe recognize that juggling all of the various areas of your life can be difficult.

Therefore, we offer flexible work arrangements depending on business needs, which allow you a better work-life balance.

These include: flextime, telecommuting, job sharing, and part-time work.Unique Time-OffWhether it is to relax on the beach, staycation with your family, or take time for yourself, we offer various time-off programs to support your needs.

Some examples include vacation with pay and the option of purchasing additional vacation each calendar year, paid Family, Health & Personal (FHP) Days.Progressive Learning & DevelopmentWe want to help you learn, grow, and achieve your full potential.

We offer several programs for you to craft your future with us.

The programs include:The Ricoh Learning InstituteIndividual Development Plan (IDP)Education Assistance ProgramRewards & RecognitionOur compensation strategy is developed to attract and retain the best employees in the industry.

Ricoh offers and contributes to a Retirement Plan (RRSP) and depending on the role, Ricoh also offers other compensation initiatives such as commission and bonus plans.Ricoh’s “Be The Change” (BTC) Program offers monetary and non-monetary recognition for those who focus and commit to The Ricoh Way.We are an equal opportunity employer and value diversity at our company.