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Contact Centre Representative – Bilingual

TD Insurance

This is a Contract position in Montreal, QC posted July 29, 2021.

Job Description TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions.

TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.

With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing.

Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment.

With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow.

TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously.

More than just a job, we offer rewarding careers.

Job Description Reporting to the Team Leader, Client Services, the Insurance Advisor counsels individuals in regards to their auto and property insurance needs and maintains the maximum level of service for our existing clients; handles service and sales calls to ensure the maximum level of service for our clients.

Shifts will vary.

Each call is different and we support you to ensure your success at work.

Our training programs are within the best in the industry and we help you develop your competencies through coaching.

Responsible for achieving sales, quotes and call targets.

Ensures quality and productivity objectives are met.

Processes call backs, submissions and mail in a timely manner.

Accountable for providing a high level of service to our clients.

Flexible to perform various assigned tasks Promotes company features and benefits as part of ongoing portfolio reviews.

Cross sell a variety of products at every opportunity Promotes client loyalty through attention to detail and relationship-building.

Remains current on all company philosophies and procedures.

Accepts risks within established guidelines.

Requirements: Fluently bilingual (French / English) You have a strong aptitude for sales You have a superior client service orientation.

You have the ability to communicate effectively with clients, both verbally and in writing.

You have excellent interpersonal skills You have excellent organization and time management skills.

You possess a professional telephone manner.

You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment.

You maintain a positive demeanour and foster team spirit.

You have strong analytical and decision making abilities You demonstrate the ability to adapt to changing situations.

You have excellent computer/keyboarding skills.

Must have: Undergraduate Degree or 2 University Certificates of 30 credits each (delivered by a Canadian institution) or completed College Diploma or completed diploma in damage insurance or Comparative evaluation for studies done outside Quebec (issued by the Ministry of Immigration and Cultural Communities) Additional Information Our next hire class is starting January 29th 2021 We are located at 50 place crémazie ouest, Montréal You may be temporarily eligible to work remotely We offer full time positions Our hours of operations are from 8am to 8pm Monday to Friday and 9am to 4pm Saturday.

Hours 35 Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Company Description TD is the sixth largest bank in North America by branches, serving approximately 24 million customers in a number of locations in key financial centres around the globe.

Our mission is to give our clients the best banking experience possible, every day.

To do that, we depend on our team of more than 80,000 talented, ambitious people who share our passion for excellence.

Whether you have years of banking experience or are just starting your career in financial services, we’ll help you realize your full potential and achieve your career goals.

From mentorship and training programs to leadership development, you’ll receive everything you need to succeed.

We’ll help you become the best you can be, because a better you means a better us.