Client Service Manager (AVP)

Are you interested in exploring something different while applying your existing insurance industry experience & knowledge? Want to join a highly professional team offering a ton of flexibility regarding work location and style? This could be the new role for you!

Aon is looking for an Assistant Vice-President, Professional Services

(Quebec or Ontario preferred)

Aon’s Professional Services practice in Montreal provides risk advisory and insurance services to prestigious professional service firm clients. We offer exciting and rewarding work along with career progression opportunities – all in a supportive team environment.

We are seeking a hardworking, motivated, diligent and career-minded individual to join our client service team in Montreal. The Assistant Vice President (AVP) role provides support to the Vice-President and/or Senior Vice-President on sophisticated Professional Indemnity Insurance programs in addition to other insurance placements such as cyber insurance and D&O/Management Liability.

The AVP must ensure all clients’ needs are promptly and accurately satisfied; ensure all deliverables are met on a timely basis, ensure quality standards are maintained and handle projects and responsibilities independently.

The position is primarily located in Montreal but candidates based in other locations, such as Toronto, may also be considered based upon their experience and qualifications for the role.

Job Responsibilities:

• Assist in providing insurance broking and related advisory services for the insurance needs of large, international professional service firm clients. Among others, this includes the following services:
• Participate in, and assist team with, the delivery of services and advice to clients’ risk managers and offices of general counsel.
• Provide advice, support, and prepare key deliverables to clients’ captive insurance companies.
• Provide advice to senior client contacts regarding their insurance programs, Aon deliverables, and in response to requests and inquiries.
• Prepare underwriting submissions and claims exhibits for commercial (re)insurers.
• Draft and prepare policy documentation and endorsements and prepare wording comparisons across different risks, when necessary.
• Prepare premium invoices and compute applicable taxes and track the receipt and flow of funds.
• Monitor the financial strength ratings of commercial (re)insurers.
• Support the accurate organization and administration of clients’ claims data and its extraction for reporting purposes.
• Prepare and analyze statistical exhibits and presentations in relation to historical claims experience.
• Collaborate with team members and Aon’s actuaries to analyze the cost of risk for the setting of (re)insurance premiums.
• Prepare reports, summaries, papers, and meeting materials for delivery directly to clients.
• Participate in business development within the practice and the exploration of new and evolving risks and potential risk transfer and risk financing solutions.
• Respond to queries from clients and commercial (re)insurers.
• Support the preparation and issuance of verifications of insurance.
• Collaborate with colleagues in other Aon offices (New York, London, and elsewhere) in the coordinated delivery of service to international clients.
• Attend team meetings, maintain team/personal outstanding task lists, and maintain files that clearly and accurately record the activities and communications of the team.
• Attend training sessions, presentations and meetings that will assist with present and anticipated future responsibilities.

You Bring Knowledge and Expertise

Requirements:

• Minimum of 2 years of previous insurance experience.
• Strong written and verbal communication skills.
• Strong math and analytical skills.
• Strong interpersonal skills. Experience as an effective teammate. Motivated and self-directed.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to coordinate, prioritize and monitor workflows.
• Trains and mentors others effectively.
• Proficiency with MS Office (Word and Excel in particular).

Education:

• Bachelor’s degree in Business, Economics, Finance, Accounting or similar relevant field or equivalent years of professional experience.
• AMF Damage Insurance Broker license. Achievement of, or study towards, other insurance designations (e.g. CRM, CIP).

About Aon:

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. To learn more visit aon.com.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Aon provides opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an inclusive and supportive employer.

Aon is committed to ensuring an accessible online application process for all candidates, including individuals with disabilities, by offering an alternative way to apply for job openings. The alternative application method is only available for those who cannot otherwise complete the online application due to a disability or other need for accommodation.

Disclaimer:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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