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Bilingual Service Desk Representative


This is a Full-time position in Montreal, QC posted May 28, 2020.

Are you a great problem-solver?

Are you passionate about intelligent technology and how it empowers businesses today?

We’re looking for a dynamic Bilingual O365 Service Desk Representative to join our team In a typical day, you’ll Respond to IT support requests from staff as related Office 365 cloud and desktop applications.

Perform Azure Active Directory and local Active Directory health checks and resolve synchronization issues.

Configure and deploy device policies through MDMIntune baseline.

Troubleshoot and diagnose escalated problems by evaluating multiple options using checklists and guides.

Create end user documentation and troubleshooting guides for common issues or scenarios.

Coordinate with vendors on issue resolution Qualifications Bachelor’s degree and 2 years of progressive experience in IT systems supporting Office 365.

2 years’ experience (preferred) in supporting Office 365 including SharePoint, Teams, Outlook, OneDrive, Groups, Yammer, etc.

Experience supporting users in hybrid on-premise and Azure Active Directory (AAD) environment.

Expert analytical, problem solving and IT troubleshooting skills (desktops, laptops, mobile).

Must have experience with Microsoft Windows 10 in a corporate environment.

Knowledge of IP networking concepts, Wi-Fi, and remote access technologies.

Excellent oral and written communication skills in English and French Excellent interpersonal skills.

Ability to quickly adapt to new situations and changing priorities.

Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously.

Must be punctual, reliable, and accountable for themselves, with ability to follow through with tasks to completion.

Possess an orientation towards solving rather than simply identifying problem areas.

Critical thinker who gathers and analyzes information from a variety of sources before implementing a solution.

Benefits enjoyed by Insight’s teammates Competitive base salary Great benefits group insurance life insurance, basic accident protection, long term disability income replacement plan RRSP Tuition reimbursement Continuous training and leadership development Insight University Wellness program on-site fitness classes, wellness coach, on-site
– massage On-site cafeteria Indoor garage And much more Today’s talent leads tomorrow’s success.

Learn about careers at Insight .

Apply easily by sending your resume to Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes Montreal Quebec (CA-QC) Canada (CA) None None CA
– Montreal, QC LI-CA IND123 Job Segment Developer, Customer Service Representative, Data Management, Service Desk, Sharepoint, Technology, Customer Service, Data