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Angus Systems: Technical Client Solutions Representative

Angus Systems

This is a Contract position in Montreal, QC posted February 17, 2021.

Technical Solutions RepresentativeAngus Systems is the leading provider of mobile and cloud based work order and operations management solutions for commercial real estate teams.We help our clients shine.Our success as a company isn’t possible without our talented team.As a result, we’re committed to a work environment where each team member feels challenged, respected and valued.We are looking for a Technical Solutions Representative to join our teamThe successful applicant must have excellent critical thinking and writing skills, have solid and diverse knowledge of computer operating systems, browser quirks, and mobile devices, as well as being comfortable speaking with clients on the phone.

What you’ll get to do:Develop strong, ongoing relationships that foster loyalty and retention with key client stakeholders and representatives through calls and emailProvide hands-on support through calls and email correspondenceWork closely with various departments including the Integration team, Quality Assurance & Development teams to strive to deliver and support industry-leading solutionsTake initiative and interest with side projects as required or assignedEngage with an active approach to learning Angus AnyWhere® and understanding our industry and the competitive landscapeAdvocate on your client’s behalf throughout Angus, managing their expectationsCoordinate investigations into the system as well as logging information into the systemAnalyze data trends and client feedback to improve process and functionalityWho you are:An upbeat and motivated attitude is a must French proficiency is an asset, but not requiredTechnical skillsets with SQL (database management & queries (reports & querying data) is preferredFamiliar with Quickbase and Microsoft Office programs, including Microsoft Teams B2B/SaaS background is an assetYou encompass a well-rounded set of competencies including client focus, professional accountability, and critical thinkingYou are well organized, self-disciplined, have a driven nature, ability to influence and engage internal departments, prioritize work load as required, and are detail oriented to ensure clients are the first priority at all times, consistently providing service with excellence.

You are a team player but can work well on your own and with minimal supervision if required, have a positive can/will-do attitude, always strive to the do the right thing for your colleagues and clients.You possess an overall pleasure and curiosity in using technology for process improvement and problem solvingWhat we offer:An opportunity to work in a stable and exciting work environment with growth opportunitiesTuition reimbursement programMedical and dental benefits without a waiting periodThree (3) weeks paid vacationLocation We are in Don Mills with free parking, close to the 401 and DVP, with bike racks, and a TTC stop outside our officeDefined Benefit Pension PlanEmployee Assistance ProgramA culture that encourages volunteering, giving back, team activities, and teamworkFree coffee, David’s Tea, filtered water, and soft drinksAn open concept, bright office with access to Wilket Creek and Sunnybrook ParkTo apply, please send your resume to refer to the job title in the subject line of your e-mail.We thank all applicants for your interest; however only selected candidates will be contacted.Angus Systems is an equal opportunity employer, and is committed to building a diverse workforce representative of the communities we serve.We encourage all qualified candidates to apply.No recruiters please.