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Technicien(ne) De Service – Location D’outils

Home Depot of Canada Inc.

This is a Contract position in Montreal, QC posted May 6, 2022.

Working here is about more than helping customers choose the right product. It’s about making a difference in their lives. We call it ”unleashing your inner orange” and it’s the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond selling a flower or selecting the right nail. It’s about making a difference in our customers’ lives and in their homes. If you love helping others and thrive in a diverse, collaborative, team environment, then you too can unleash your inner orange and build a rewarding career at The Home Depot Canada.

Title: Tool Rental Technician

Job Description / Position Purpose:

Tool Rental Service Technicians are responsible for the day-to-day operation and maintenance of equipment in the tool rental department. Providing outstanding service to customers by having available equipment that is reliable and properly maintained. Service Technicians must have a thorough knowledge of all tools and must effectively manage the tool inventory by maintaining the tools and repairing them as necessary. This position also involves forecasting and ordering parts for repair, using a computer to process transactions, training Tool Rental Associates on how to turn and service tools properly, maintenance duties (e.g., keeping work area clean and organized), and acting as a Sales Associate on the floor.
Major Tasks & Responsibilities:
• Performing preventive maintenance on tools. Diagnosing problems with tools and making necessary repairs.
• Forecasting and maintaining an adequate inventory of parts for repair. Using information from manuals, vendors, etc., to help diagnose problems and restore equipment
• Cleaning, inspecting, and preparing returned tools for rental by other customers
• Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum
• Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return, etc.)
• Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools
• Acting as Sales Associate on the floor
• Must operate cash register and follow all related procedures

Preferred Qualifications:

• Ability to work a flexible schedule including evenings and weekends
• Detail oriented
• Proficiency with computers
• Excellent communication and customer service skills
• Mechanical aptitude/skills/knowledge
• Small machine repair experience
• Knowledge of tools including how to maintain, repair, order parts