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University of Ottawa: Student Accounts And Sponsorship Counsellor

University of Ottawa

This is a Full-time position in Terrebonne, QC posted January 7, 2021.

Salary(Grade:08) Hiring salary range $56375-$71,210 Position Purpose Position has two components:Managing student accounts with current debt:Advises students experiencing financial difficulties (with debt owing to the University) and suggests payment solutions.

Negotiates financial arrangements to ensure students are eligible to enrol in the future or to receive official documents, following regulations and procedures.

Builds trust with students at risk to help retain them and increase graduation rates.

Managing accounts of sponsors (organizations paying students’ tuition):Deals with internal and external organizations on behalf of the University of Ottawa, maintaining excellent relations.

Handles financial transactions related to agreements with sponsors.

Essential Qualifications Bachelor’s in finance or accounting, with knowledge of administration normally acquired through postsecondary education, or an equivalent combination of education and experienceThree years’ autonomous customer service experience featuring problem solving (with decision-making power)Experience in interpreting, explaining and applying policies and regulationsAbility to show empathy and control one’s emotions despite continuous meetings Tact, diplomacy and professionalism Keen sense of customer service Excellent negotiation, communication and interpersonal skills Autonomy, attention to detail and ability to handle a large number of transactions within the established deadlines while ensuring data accuracyAbility to prioritizeBilingualism French and English (excellent spoken and written skills) Key Competencies Key competencies required at the University of Ottawa:Planning: Organize in time a series of actions or events in order to achieve an objective or a project.

Plan and organize own work and priorities in regular daily activities.Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results.

Be proactive and self-starting.

Show availability and willingness to go above and beyond expectations whenever possible.Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions.

(Visit the section ”Useful links” on the home page to read the detailed definition).Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal.

Accept and give constructive feedback.

Adjust own behaviour to reach team goals.

Note All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents.

The University of Ottawa is an equal opportunity employer.

We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and racialized persons.

If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.Temporary assignment or contract of 18 months until June 30, 2022, with possibility of renewal.

Eligibility to benefits and union affiliation will be determined upon hiring.

Applications from employees belonging to the bargaining unit SSUO will be considered first.

Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies.

The University also accepts external applications; they will be selected in second place.

To obtain a temporary assignment, internal candidates must receive approval from their immediate supervisor.

Schedule with an average of 35hrs/week.

Requirements related to skills and experience are determined by the University of Ottawa, and all positions are subject to relevant laws, collective agreements, and regulations.

Please note that we will only communicate with candidates who are chosen for a preselection test or for an interview.

Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.E.

J0000-0000, in the title of your document).