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Training Facilitator

Ceratec inc.

This is a Full-time position in Brossard, QC posted October 17, 2021.

Training Facilitator Our employees contribute directly to the rapid growth of our organization and have acquired exceptional skills.

If you want to be part of a passionate, transparent and transparent and collaborative environment, then read on Ceratec is the place for you We are looking for candidates to fill the position of Agent Trainer at our National Customer Contact Centre.

The primary mandate is to train, assist and answer questions questions from agents in the contact center.

The trainer is responsible for welcoming and integrating new employees in an organized manner to make them feel comfortable and comfortable and efficient on the job.

He/she must show them how to do the job and follow up with the follow-up with the agents.

At Ceratec, we foster a stimulating and friendly environment and want to meet the aspirations of our team members by aspirations of our team members by offering them a stable job with good conditions.

Join the team Main tasks include: Creating training materials Responsible for delivering and conducting training sessions to employees Assisting in the tracking of training and training records to assess employee learning.

employee learning.

Act as a resource person for new employees to ensure compliance with procedures and quality procedures and quality of work.

Communicates information to management to increase operational efficiency.

Excellent communication, presentation, and interpersonal skills, both verbal and written, and an written, and an ability to inform, influence, convince and persuade.

Manage the learning management system.

Monitor the transfer of learning.

Validate the level of knowledge of existing agents.

Train on different topics/products and then continue training at CCC Ensure that all team members receive adequate and ongoing training, including safe work practices and including safe and effective work practices, and that these practices are followed to create a safe and create a safe and optimal work environment; Development of various training tools using available technology.

Availability for travel.

Other related duties.

Experience: One to two years of experience in a similar position as a trainer.

Previous experience with CRM software is considered an asset.

an asset.

Previous experience with ERP systems, preferably Epicor Prophet-21, a plus ; Education and Training: College degree Knowledge: Thorough understanding of standard office software, including databases databases and order fulfillment process; Computer literacy, proficiency in MS Office, Windows environments and the Google suite; Ability and knowledge of various technology applications available Certifications: College diploma About Ceratec Ceratec Surfaces is a family business based in Quebec City founded in 1949 combining experience and expertise in the ceramic and vinyl sector.

It is with passion that we strive every day to provide our customers with unparalleled inspiration and simplicity.

and simplicity to our customers.

If you are ready for a challenge and this position sounds like you, we would love to hear from you we’d love to hear from you