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SSENSE: Site Reliability Engineer


This is a Full-time position in Montreal, QC posted July 27, 2021.

Company DescriptionSSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40.

It is privately held and has achieved high double digit annual growth and profitability since its inception.Job DescriptionSSENSE is looking for a Site Reliability Engineer (SRE) to join our rapidly growing technology team.

They will join the SRE squad and are responsible for keeping all user-facing services and other production systems running smoothly.

SRE will be accountable for the reliability, scalability and resilience of infrastructure components in terms of quality assurance and production.ResponsibilitiesProduction Operations 60%Respond to production emergencies, troubleshoot, monitor and escalate until successful resolutionCollaborate with the Infrastructure team to implement and improve automation, reduce toil and help to deploy and improve our cloud environment faster.Constantly oversee cloud efficiency and capacity, reduce and improve the system resources usage to optimize cloud costImprove existing documentation for site reliability measures, applications and cloud components.

Create and maintain runbooks to aid understanding and and improve recovery and resolution timeMaintain Service Level Objectives (SLO) / Service Level Indicator (SLI) 30%Collaborate with Software Engineering teams, help to adopt SRE approach for Availability, Reliability, Scalability, Disaster Recovery and Performance of production servicesContribute to identifying Service Level Indicators (SLIs) and contribute to solutions for improving service defensiveness, reducing alert noise, improving monitoring, and helping our services reach Service Level Objectives (SLOs)Knowledge sharing and coaching 5%Join, organize or participate in SSENSE University sessions to ramp up on various technologiesParticipate in the buddy and onboarding programs for new engineersRecruiting 5% Participate in HR recruiting events, helping to identify and recruit top talents.QualificationsBachelor’s degree in Computer Science, Engineering, or a related technical field, Master’s degree is an assetMinimum 3 years of experience working as SRE or DevOpsExperience in Unix/Linux environments with a good understanding of operating systems internalsExperience with service-oriented architectures, micro-services and CI/CDExperience with state configuration tools (Ansible, Puppet, Chef, etc.)Proficiency with any infrastructure automation tool (Terraform, CloudFormation, Serverless, CDK)Experience with distributed logging and monitoring( ELK, DataDog, SumoLogic, CloudWatch, Prometheus)Practical knowledge of caching technologies (Redis, Varnish) with the ability to identify opportunities for improvement.Experience with RDBMS (MySql, Postgres) and NoSQL (DynamoDB, MongoDB)Practical experience working with AWS, Certification is preferred.Ability to use container based environments and tools such as Kubernetes, Docker, HelmAmazon EKS, ECS experience is an assetExcellent written and verbal communication skills in both French and EnglishSkillsWillingness and ability to learn quicklyHigh work ethic and results orientedHigh sense of accountability and ownershipSolution-oriented mindset and can-do attitude to overcome challengesTeam player with a natural ability to build relationshipsAbility to thrive in a fast-paced environment and master frequently changing Web technologies and techniques.Additional InformationWORLD CLASS TECHNOLOGY SSENSE is a global technology platform operating at the intersection of culture, community, and commerce.

Technology is at the core of everything we do at SSENSE.

Driven by an engineering mindset and a problem-solving attitude, we build seamless, custom solutions to deliver the SSENSE offering to our international clientele.WORLD CLASS TEAMThe SSENSE tech team is responsible for a global headless commerce platform.

Working in an agile environment, our squads are made up of experienced innovators in Product Management, QA, Design, DevOps, Software Development, Machine Learning, Data Engineering, and Security.

Headquartered in Montreal, our technology organization has doubled year-over-year and will grow exponentially in 2021 as we expand across Canada, US, and Europe.Our team delivers on advanced technology disciplines such as deep neural networks, serverless, and robotic automation while leveraging leading partners such as AWS, SAP, and Dematic, with the cutting edge technology network of Sequoia Capital.WORLD CLASS PLATFORM The SSENSE platform runs on Amazon Web Services making use of serverless microservices across web, mobile and app.

Our event-source architecture already achieves over 10,000 requests per second and is growing at an unmatched pace, currently unseen across the industry.

Our data-driven culture of innovation empowers every product team across the tech organization to explore building, testing and learning with the latest in Machine Learning techniques.

Our automated continuous improvement DevOps model (making use of both blue / green and canary deployments) results in an average of 50 production releases every day.Read more about us on our SSENSE Tech Blog.