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Service Specialist


This is a Contract position in Montreal, QC posted November 17, 2021.

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives.

Every day we wake up with one purpose in mind.

To bring loved ones together from across the globe.

To connect people to each other and the world around them.

To help an entrepreneur realize their dream.

A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

Wireless Packet Core Operations
– Service Specialist As part of the Rogers Communications Network Management and Operations department, the incumbent will be responsible for implementing and integrating new services, features, nodes, software upgrades and maintaining associated nodes and Services.

The position requires previous background in HSPA/LTE/VoLTE/VoWiFi Packet Core Nodes, IoT and experience supporting and maintaining cloud-native environments.

Exposure to 5g networks would be considered as an asset.

– Provide technical support to Rogers Communications Wireless Packet Core PNF and VNF nodes and services on a national scope.

– Integration of HSPA/LTE/VoLTE/VoWiFi/5G Packet Core nodes plus implementation of new services and CUPS architecture including cloud-native network functions.

– Responsible to maintain the services with stringent change/incident/problem Management process discipline.

– Ensure performance indicators are strictly adhered to when new services are introduced in the nodes.

– Perform analysis of alarms and statistical measurements to investigate service affecting conditions.

– Identify opportunities for automation and work towards implementing viable and sustainable solutions in compliance with industry standards.

– Develop KPIs and threshold limit alerts within the available Monitoring systems to capture Service degradation.

– Develop and publish technical documentation related to standards, procedures and preventive maintenance routines.

– Establish Netscout, EBM, BMC, NNMi, Operation Orchestration, HPNA and Netcool alarming and backup solutions for the newly integrated platforms and obtain acceptance from NOC.

– Developing and reviewing scripts (e.g python,perl).

– Operate and maintain nodes on cloud-based solutions.

– The Infrastructure Specialist role is essential for ensuring Rogers services are highly available through superior technical support capabilities that are utilized on the innovative HSPA/LTE/VoLTE/VoWiFi/5G Core service delivery Networks and platforms.

– Create, review and implement change related procedures and ensure necessary analysis are performed to maintain highest quality of service.

– A post-secondary degree in Telecommunications or Engineering is required; candidates with an exceptional record of accomplishment in large MSO or carrier operational environments will be considered on a case-by-case basis.

– Demonstrated work experience with the following: SGSN/MME, GGSN, EPG, WMG, NTP, LDAP, DNS and associated services.

– Exposure to OpenStack, networking and virtualization (e.g KVM, vmWare, Kubernetes).

– In depth knowledge of Linux (experience with Linux OS installation, administration and scripting), TCP/IP, BGP, GRE, MPLS, GTPv1, GTPv2, Diameter, Sip, Sigtran, HTTP and LDAP.

– Demonstrable experience in network automation and scripting (e.g python, perl, ansible) will be considered as an asset.

– A Self-Starter mentality is required for this role, you must be able to learn from informal as well as formal channels (learning as you go, on the job peer training) as many of the concepts and services are still evolving within the industry.

– Good Analytical and troubleshooting skills are essential.

– Knowledge of ANSI, ETSI, 3GPP, GSM and CCiTT Standards.

– Team player, along with the ability to work in a standalone capacity.

– Demonstrated cogitation of customer focus approach and professionally driven attitude
– Superior communication and interpersonal skills are required for the Infrastructure Specialist role.

– Ability to work in a fast-paced, dynamic environment with changing priorities
– Able to travel within North America.

– Flexibility to work shifts, 24-hour operation including weekend and holidays.

– Candidate must possess the “thirst” to seek out answers on their own to challenges encountered and must be able to work collaboratively to generate tactical solutions to operational support challenges as necessary.

– Proven analytical and problem-solving skills are mandatory.

– Availability to work off-hours and on a rotating on-call schedule.

– Industry certifications on technologies mentioned above will be considered as an asset.

Rogers is an Equal Opportunity EmployerThe future is exciting, and Rogers is leading the way.

Canadians count on Rogers to keep them in touch with those who matter most to them
– whether at their desk, on the couch, or on the go.

As one of Canada’s telecommunications leader, we keep everyone informed, connected and entertained, with our exciting array of products and services.

Our drive to provide the latest and most innovative products ensures that our customers enjoy unmatched convenience, reliability, and flexibility.

Rogers continues to set the pace by investing in our networks, platforms, products and people.

Are you ready for a high-energy career that feeds your enthusiasm.

Join us now.

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19.

Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time Shift: Rotating Length of Contract: Not Applicable (Regular Position) Work Location: 8200 Dixie Road (101), Brampton, ON Travel Requirements: Up to 10% Posting Category/Function: Technology & Engineering Requisition ID: 251798 Together, we’ll make more possible, and these six shared values guide and define our work: 1.

Our people are at the heart of our success 2.

Our customers come first.

They inspire everything we do 3.

We do what’s right, each and every day 4.

We believe in the power of new ideas 5.

We work as one team, with one vision 6.

We give back to our communities and protect our environment What makes us different makes us stronger.

Rogers has a strong commitment to diversity and inclusion.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

At Rogers, we value the insights and innovation that diverse teams bring to work.

We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us For any questions, please visit the Rogers FAQ.

Posting Notes: Digital & Technology