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Service Desk Agent, Proximity

BRP

This is a Part-time position in Montreal, QC posted June 16, 2022.

YOUR KEY RESPONSIBILITIES
● Acknowledgment and resolution of support tickets passed on by level 1
● Assisting users in kiosk mode
● Physical service calls for users’ equipment
● Preparing machines (laptops, desktops, cell phones, etc.)
● Assignment and follow-up of service calls with the different equipment manufacturers (Dell, Ricoh, Panasonic, etc.)
● Delivery of equipment to users and setup in the BRP environment
● Ensuring repeat problems are reported so that they can be taken note of YOUR PROFILE AND SKILLS
● Excellent level of English
● Driver’s license and own vehicle
● IT training, preferably relating to technical support
● Sense of customer service
● Able to manage priorities well
● Able to adapt speech to the level of the user
● Good diction
● Punctual and diligent
● Good knowledge of the Microsoft and Google environments
● Knowledge of basic SAP
● Independent and rigorous
● Team player
● Dynamic WELCOME TO BRP We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air.

Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus.

Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce of over 14,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

Yours.

AN EXCEPTIONAL AREA > LI-NS5