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Senior Lead Service Assurance

Cynet Systems

This is a Full-time position in Montreal, QC posted October 11, 2020.

Job Title Senior Lead Service Assurance Job Location Montreal, QC Job Type Full Time Perm Direct Hire Job Description Subject Matter Expert maintaining the UCC Services and the Enterprise VoIP Network of Client in the Service Operations Center (SOC).

Responsible for driving to resolution the Service, the customers, and network incidents related to Enterprise VoIP applications, Conferencing
– Microsoft Teams, Cisco WebEx, Zoom, and other UCC Products.

As a member of the Service Assurance team, the quick resolution of faults and steering network away from faults would be the prime focus.

Essential Qualifications Education ndash Bachelorrsquos degree in Information Technology, Computer Science, Engineering, or related field.

Certifications ndash SIP SCCA, CCNA, CCNPCCIP Collaboration, JNCIA is preferred.

Requisite Skills Technical Strong technical knowledge in one or more of the following areas UCC Enterprise Video Conferencing and Collaboration tools such as Microsoft Teams, Cisco WebEx, Skype for Business, Zoom, Cisco Unified Communications Manager, Telepresence Management Suite, or similar tools.

Hands-on experience with various session border controllers (SBC) platforms.

Strong knowledge of Session Initiation Protocol (SIP) troubleshooting, the signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video, and messaging applications.

Hands-on experience in an IP MPLS SD-WAN (Cisco Versa) environment.

Functional Familiar with Cloud Computing Services (Ms.

Azure, AWS) and Cloud Enterprise Security applications (Zscaler, Fortinet).

Familiar with Spearline application for testing of toll and toll-free numbers and with Telchemy for real-time Analytics Performance Management for UC.

Experience in a NOCSOC environment of an InternetVoIP Service Provider is desired.

Behavioral Good analytical, diagnostic, and problem-solving skills, customer centricity, dealing with ambiguity and pressure.

Understanding of the customer problem statement and desire to keep up-to-date on whorsquos who within the organization.

Excellent written and verbal communication skills.

Work Experience 6-9 years in Service Provider Network Operations (IP MPLS UCC VoIP).