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RouteThis: Full Stack Engineer


This is a Contract position in Montreal, QC posted February 21, 2021.

RouteThis is looking for a talented problem solver who is ready to take on new challenges.

In this position, you will be responsible for implementing brand new experiences in the core of the RouteThis platform.

At RouteThis we are obsessed with getting things just right and building products to help solve the Internet connectivity issues of the world.You’ll be joining a team of dedicated developers, product experts, and quality assurance engineers who are helping change the face of tech support as we see it today.

Our platform collects network diagnostics, processes the data into usable information, calculates insights and recommendations, and presents the information in a clean and easy to understand experience for users.What you’ll do:Work closely with our product team and front-end developers to build new UI to help customer support agents identify and solve known issuesArchitect, design, and develop new intelligent insights in our recommendations engine creating an amazing agent/end user experienceCreate new APIs and features that will be leveraged by our mobile SDKs and appsRedesign our self-help experience by enabling users to solve their own complex networking issuesRequired skills and experience:Experience building scalable web applicationsExpert knowledge of Node.Js and how to build a scalable web applicationPassionate about building frictionless user interfaces that help solve real problemsExperience with modern front-end frameworks such as ReactStrong NoSQL database experience using technologies such as: MongoDB or RedisExperience with Docker and container orchestration frameworksBash and Python scripting for dev-ops related taskNice to have skills:Experience with Docker and container orchestration frameworksBash and Python scripting for dev-ops related taskDo you feel like you’re able to tackle this role?

Show us what you got We absolutely don’t expect applicants to check off every box for any of our positions, and welcome you to apply if you feel like you are an excellent fit.Who we are:RouteThis is a fast-growing tech company that is changing the way ISPs and Smart Home companies handle technical support around the world.

Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues or help customer to solve it themselves before even needing to call.We are headquartered in the Waterloo Region and our customers are all over the globe.If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThisWhy RouteThis?Growth: As a rapidly growing scale up, we’re constantly facing new challenges and prefer to promote from within.

By working with us, you can jumpstart and shape your career.Team: At RouteThis you’ll be working on a highly-motivated team full of the best talent you can find.

We’re carefully selective on who we hire as we’re a close team.Fun: Monthly team social events, catered team lunches and happy hours are all part of our culture.

We never forget that work should also be fun.Perks & Benefits: We offer competitive salaries and a comprehensive benefits package.Location: Located in downtown Kitchener, near a bus stop, the LRT and transit hub, RouteThis has a prime location if you want to live downtown.