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Randstad: Bilingual Call Centre Agent

Randstad

This is a Full-time position in Montreal, QC posted November 21, 2020.

Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time?

Have you been looking to get into a more professional line of work?

Do you have experience working in a call center or other high volume customer service role?

Then we might just have the role you’ve been looking for!We are looking for Contact Centre Agents to work in the heart of Ottawa, just west of downtown.

You’ll be responsible for providing world class customer service to callers over the phone and via email!

This Ottawa office is a great space to work and we know you’ll love it here!AdvantagesWhat’s in it for you?-Monday-Friday work week Hours of work between 8am and 8pm Hourly wages between $15 $17-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Get to help people every day with important projectsWhat you’ll do here?-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?-Bilingualism in French and English will be considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceVisiting www.Randstad.Ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 1 and ask for Toni or ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.Erin,Toni