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Documentation Writer


This is a Full-time position in Montreal, QC posted August 12, 2019.

As a member of the L&D Team and reporting to the Senior Manager of Learning & Documentation, the Documentation Writer is a role model for company culture and policy.

You will recommend best practices for operational documentation and communications and be accountable for the writing and editing of high-quality documentation, as well as assist with training material development on an as needed basis.

You will possess the ability to develop and leverage relationships with internal clients and peers to complete assigned tasks and represent the team at any meetings or events.

The Documentation Writer is expected to demonstrate engagement, customer service commitment and a work ethic which is beyond reproach.

Duties/Responsibilities Development and maintenance of corporate documentation.

Support & work closely within the organization to ensure communication and documentation needs are accurate and concise.

Distill complex information obtained from Subject Matter Experts into clear, concise, user-friendly text for print and online publications.

Proof and edit writing.

Ensure knowledge development for any new processes and procedures from existing and new partners that affect any workgroup in the organization.

Monitors deadlines and adapts to changes in priorities, managing competing demands.

Assist Training in developing facilitator guides, participant materials, PowerPoint presentations, and any other documentation requirements, on an as needed basis.

Help facilitate effective communication among the organization.

Ability to meet attendance standards.

All full-time employees are required to work their weekly allocation, most of which should be during “regular” business hours.

At times, it may be necessary to work additional hours to complete the required tasks accomplished to meet deadlines.

Any other tasks as assigned.

Qualifications (skills/experience) Bachelor’s degree is preferred.

2 years of experience in a similar role.

3 years of experience in a corporate environment with proven ability to manage workload and juggle priorities.

1-2 years of experience in the payment processing industry is an asset Excellent writing, spelling and reading skills.

Proven ability to work with grace under pressure in a dynamic, constantly changing, fast-paced team environment.

Able to prioritize and multi-task, methodical, effective time manager, Engaged, genuine & transparent team member who practices empathy, tact & discretion.

Excellent problem-solving and analytical skills.

Very good knowledge of MS Office, Visio, Power Point.

Ability to work in English is required and in French (written and spoken) is highly preferred.

Ability to work independently and within a team.

Ability to meet deadlines and effectively deal with office stress.

Ability to accurately communicate ideas, facts and technical information.

Maintain confidentiality of certain information.

Working Language English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec.

Internal communications between colleagues occur in English or in French, depending on the parties involved.

Strategic suppliers are located outside of Quebec.

A basic knowledge of French is required for any position located within Quebec.

English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications.