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Bilingual service officer iii

Prime

This is a Full-time position in Montreal, QC posted September 10, 2019.

Job Description 1 year contract!Our client is a top financial institution with significant North American holdings.

They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.What you will achieve in this role:CUSTOMER: Positively contribute to the overall customer experience and loyalty index in each interaction Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required Create and/or recognize exceptional customer service through established programs Ensure all required processing and inquiries are fulfilled meeting Service Level Goals E4Provide subject matter expertise for internal and external partners within defined areaSHAREHOLDER: Complete assigned tasks accurately & within established standards Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines Identify areas of risk and escalate as necessary Be knowledgeable and comply with Bank Codes of Conduct Identify, suggest and actively participate in process improvements Understand and apply bank/service center operating policies and procedures Demonstrate flexibility by adapting to change within business area and unit ?

Adopt new process and technology improvements Ensure necessary due diligence is taken to support the accuracy of all transactionsEMPLOYEE TEAM: Support a diverse and inclusive workplace.

Contribute to a positive and respectful work environment.

Actively participate in performance management process including coaching, and team work action planning.

Meet changing business needs with flexibility.

Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible.

Actively participate in any cross-skilling/ training opportunitiesBREADTH & DEPTH Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes.

Transactions and activities require process knowledge for own area of expertise and could be characterized by low to moderate risk.

Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules) Typically has interaction with internal customers/partners.

Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities.

Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported What you will bring to this role:MUST HAVE:
• Typing
• Accuracy
• Understanding of bank terms
• Customer services
• Telephone skills
• Multi-task
• Strong computer skills
• Outlook proficiency
• Excel and work
• Bilingual French and EnglishNICE TO HAVE:
• Financial institution experience We thank you for your interest in the position, however, only those who are qualified will be contacted Inclusion and Equal Opportunity EmploymentOur client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match.

With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.