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Bilingual contact center rep

Prime

This is a Part-time position in Montreal, QC posted May 14, 2019.

Our client is a top financial institution with significant North American holdings.

They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Contract Duration: 4 months possible extensionPosition OverviewBanking Services National Call Center supports the branches by answering questions on existing files and offering solutions in order to foster customer loyalty.This exciting team supports all branches nationally.As a Call Center Agent, your primary responsibility will be to handle questions from our branch partners and resolve queries in a customer focused and timely manner.Work week : ROLE IS PART-TIME 30hrs but must be available 5days/6hrs a day work daySchedule : Mon-Fri, 8:00am 11:00pm (flexibility to work within this time frame) What you will bring to this role:The successful candidate must have a passion for customer service and exceptional customer service skills
• Desire to resolve branches concerns using a Can Do attitude
• Must be bilingual (French/English)
• Strong verbal and listening skills are essential for this position
• Excellent attention to detail
• Knowledge of BKS processes and/or retail is an asset
• Team player
• Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur
• The successful candidate must have a passion for customer service and exceptional customer service skills
• Desire to resolve branches concerns using a Can Do attitude
• Must be bilingual (French/English)
• Strong verbal and listening skills are essential for this position
• Excellent attention to detail
• Team player
• Advocate change by demonstrating flexibility and constructively support process improvement in the business/department as they occur