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Bilingual contact center associate

Robertson & Company Ltd.

This is a Full-time position in Montreal, QC posted August 19, 2019.

Our client is a top financial institution with significant North American holdings.

They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Position Overview Launch your career in financial services by joining our all-star team of customer experience professionals.

As a Customer Contact Center Associate, your passion for providing meaningful advice-based interactions with customers will ensure successful outcomes for both our customers and your career.

As a Customer Contact Center Associate, you will: Act as a first line of contact and trusted consultant to our customers Understand our customers’ needs and recommend the right products and services to meet them Use critical thinking to remain solution-focused and recognize the big picture Identify opportunities to help our customers and grow our business Embark on a career journey that will allow you to build incredible foundational knowledge, skills and experiences What you will achieve in this role: At our organization, the customer is at the center of everything we do, and we’re intent on being the best and—only—option in their eyes.

In this role you’ll get to experience world-class training to prepare you for your role, as well as ongoing coaching to help ensure you are confident and successful every step of the way.

While you help our customers achieve their personal goals, we support you in achieving your professional goals.

Here, your ideas will be heard and your potential will be recognized.

We know you’ll feel welcome and part of an amazing team from day one!

What you will bring to this role: To help our customers experience efficient and incredible interactions, you’ll need: A passion for customer service A positive, enthusiastic attitude, with strong people skills Fluency in both English and French The ability to multi-task, with above-average technical skills.

We thank you for your interest in the position, however, only those who are qualified will be contacted Inclusion and Equal Opportunity Employment Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.