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Associate consultant – Client and Plan Member Support – Remote


This is a Contract position in Montreal, QC posted November 10, 2021.

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives.  The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Associate consultant – Client and Plan Member Support


  • Function as a client manager
  • Respond to the needs of clients
  • Support Contact Centre functions including monthly call auditing and continued training
  • Monthly email auditing
  • Make calls that are more complex/delicate to employers or plan members regarding their pension plans.
  • Prepare monthly billing figures and quarterly reports
  • Participate in the organization and annual planning of the work required for each client; manage tasks
  • Communicate, specify and adhere to budgets and timelines
  • Promptly identify any problems related to timelines so they can be addressed
  • Recommend improvements for administrative procedures
  • Train new staff assigned to the various projects
  • Function as a resource person (leader) for standard administrative processes
  • Participate in improvement projects for administrative processes with tools used by LifeWorks
  • Set attainable and achievable objectives for production deadlines
  • Exhibit good work habits including punctuality, openness and availability
  • Perform verifications

The successful candidate for the Associate Consultant position will have the following skills and qualifications:


  • College diploma in office administration or the equivalent.
  • Experience in pension plan administration
  • Excellent knowledge of MS Office tools
  • Attention to detail, initiative, organization and professionalism
  • Flexibility, availability and ability to effectively manage priorities
  • Good learning skills and good professional judgment
  • Legendary customer service skills and ability to explain things in non-technical language
  • Good sense of initiative and excellent problem-solving skills
  • Bilingualism and very good communication skills, both spoken and written
  • CEBS designation an asset

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first.  Our priority is to optimize the health and productivity of our people.  In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees.  Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions.  We are excited to connect with you virtually, and look forward to receiving your application.