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Uc voice technician

Stack8 Technologies

This is a Full-time position in Montreal, QC posted November 4, 2019.

At Stack8 we provide a dynamic and international working environment where we welcome new A – players in our team of Unified Communications professionals.

We are looking for a Stacker with great prioritization, autonomy and analytical skills-set to contribute to the development and delivery of technical solutions to a wide array of Cisco UC challenges.

WHAT you’ll do Learn and look for constant improvement in an always evolving market Troubleshoot incidents and manage problems pertaining to Cisco Unified Communications.

Understand the root cause of our customer’s problems and provide technical and non-technical solutions to address them.

WHO we’re looking for: At Stack8, we look for three qualities in every one of our employees: A problem-solving mentality A willingness to do whatever it takes, and A commitment to constant growth and improvement Beyond that, you have: General knowledge of VoIP solutions and concepts with in-depth knowledge of the available functionality.

General knowledge of network communications protocols, particularly SIP.

Specific knowledge of Cisco Unified Communications technologies.

Experience in a fast-paced environment handling customer directly and efficiently through CRM and over the phone.

Knowledge of Cisco Unified Communications solutions including Call Manager, Unity, IM&P, and Voice Gateways.

Knowledge of UCCX, and Expressway.

Cloud Solutions is a plus.

Excellent communication command.

French and English skills are mandatory, both verbal and in writing.

CCNA-Collaboration or any VoIP-related certification would be an asset.

The PERKS Flexible working environment Unlimited vacation policy Free snacks, fruit, and coffee An enviable location in the heart of Montreal Health and Dental insurance About Stack8 Stack8 Technologies was founded in 2010 as a new breed of Cisco partner.

At the time, many companies were moving to Unified Communications (UC) but only a handful were capitalizing on the benefits.


Because UC solutions were clunky and integrators rarely stuck around to help clients realize their full potential.

Our aim is to do things a better way, combining the best code practices with scrum and agile methodologies to create frictionless, user-friendly experiences that don’t require deep knowledge or expertise.

Today, our solutions are used by more than 100 companies in North America operating across virtually every industry, from healthcare, to banking, to telecoms.