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Website Support Analyst / DevOps Engineer

Nova DBA

This is a Full-time position in Montréal, QC posted May 13, 2018.

Nova DBA is a fast-growing global IT company offering development, support, database administration (DBA), business intelligence services (BI) and Web operations management.

 In this role you’ll get a chance to work with and increase your knowledge of:

  • Google Chrome Developer Tools
  • CloudFlare Content Delivery Network (CDN)
  • Jira
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Google Analytics & Google Webmaster Tools
  • Adobe Analytics
  • HTML
  • Javascript
  • CSS, SQL, & XML
  • And many more tools and technologies…

 We are currently looking for a Website Support Analyst / DevOps Engineer to work in our Toronto or Montreal office.


  • Bachelor’s degree preferably with a computer or technology -related major.
  • 3-5 plus years’ experience
  • Experience with WordPress and Ansible.
  • Understanding of websites, web browsers, and email
  • Multi-tasking – able to work on multiple issues, tickets, and analysis throughout the day
  • Communication: understand and express ideas / solutions in a comprehensive and practical format – knowledge-sharing
  • User Focus: an absolute focus on the user (internal or external) experience
  • Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints

Key responsibilities:

  • Take ownership of technical issues raised through troubleshooting, resolution, and verification
  • Take ownership of all changes affecting production. 
  • Coordinate, communicate, and escalate issues to involve and inform all necessary resources
  • Help to remove impediments from dev team to keep sprints on track
  • Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases
  • Responsible for all public-facing technology from the server through the application all the way to and on the end users’ device
  • Monitor and ensure proper performance of applications
  • Troubleshoot and replicate production issues to fix or assign to developers to address
  • Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors
  • Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applicationsBe resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
  • Take ownership of all changes affecting production
  • Partner with QA to perform, stress, performance, and integration testing
  • Report progress and status of assigned tasks to project teams and managers when implementing new solutions, review design/details/approach/tools with the Internal team for approvalStrive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.
  • Take lead on performing Root Cause Analysis for production issues
  • Look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem)
  • Work together as a team to distribute the work to balance multiple priorities and deadlines
  • Provide on-call support 24/7 on rotation schedule

What we offer:

  • Great career opportunities
  • Learning opportunities
  • Competitive salaries
  • Full range of benefits



Skills Required

  • Education level: University
  • Work experience (years): 3-5 years


Salary: N/D

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