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Uc and network technician

C & I Technologies Inc.

This is a Full-time position in Montreal, QC posted August 14, 2019.

You don’t just want a job; you want to make a difference.

At Stack8, we’re passionate about technology’s potential to help businesses work smarter, and we’re looking for someone to help us bring that vision to our customers.

As part of our Managed Services Support team, you’ll be the direct point of contact for customer requests across our product portfolio, including SMACS, our flagship provisioning tool for Cisco’s Unified Communications solutions.

Best of all, you’ll join a fast-growing team that plays a major role in our success.WHO we’re looking forAt Stack8, we look for three qualities in every one of our employees: A problem-solving mentality A willingness to do whatever it takes, and A commitment to constant growth and improvement Beyond that, you are: Confident, driven, and hungry to learn Passionate about the latest in business technology, with a gut feel for what matters to clients Curious, proactive, and eager to make an impact.

You’ll play an integral role in Stack8’s Managed Services Team – show us what you can do!

Honest, empathetic, and committed to helping your team succeed Bilingual – English and French WHAT you’ll do Own and route incoming calls, alerts, and emails from customers as needed Handle Level 1 requests across our Cisco UC, network, and provisioning software Dispatch specialized tickets to the right Managed Services team member Ensure our Service Level Agreements (SLAs) are met Communicate with customers in both English and French The PERKS Flexible working environment Unlimited vacation policy Free snacks, fruit, and coffee An enviable location in the heart of Montreal Health and Dental insurance About Stack8Stack8 Technologies was founded in 2010 as a new breed of Cisco partner.

At the time, many companies were moving to Unified Communications (UC), but only a handful were capitalizing on the benefits.

Why?

Because UC solutions were clunky and integrators rarely stuck around to help clients realize their full potential.

Our aim is to do things a better way, combining the best code practices with scrum and agile methodologies to create frictionless, user-friendly experiences that don’t require deep knowledge or expertise.

Today, our solutions are used by more than 100 companies in North America operating across virtually every industry, from healthcare, to banking, to telecoms.