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Technical Writer

Netmail Inc.

This is a Full-time position in Montréal, QC posted September 16, 2018.

Job Description

As a Technical Writer, you will work as an author, editor, and reviewer of web training and product documentation. In this role, you will interact with various members of the company, including the documentation team, software developers, QA, marketing and sales to gather, write, and publish technical information for our customers. As an information architect, you will produce various information products with precision, accuracy, and consistency while keeping an eye on style – both written and visual.


Main Responsibilities:


  • Author technical documentation including user guides, knowledge base articles and release notes.
  • Write and produce instructional training content.
  • Update product content on documentation portal and web training portal.
  • Coordinate onsite and remote resources to complete projects.
  • Communicate effectively on progress with the documentation team and management.

Required Skills

  • Knowledge of web-based information technology and email is a must.
  • Excellent communication skills in English (written and spoken) and a strong grasp of French (written).
  • Strong writing, editing and analytical skills.
  • A proven team player who is also independent and proactive.
  • University degree or diploma in the technical communications, computer science or related field, or equivalent.
  • Minimum 5 years of related experience or equivalent.
  • Proven ability to generate concise, accurate documentation in a timely manner.
  • Strong understanding and use of Madcap Flare and Madcap Capture
  • Familiar with Microsoft Office, Acrobat Professional and Adobe Photoshop.
  • Knowledge of Microsoft Exchange an asset.
  • Non-smoker

Skills Required

  • Education level: University
  • Work experience (years): 3-5 years


Salary: N/D

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