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Software support agent

Dormakaba

This is a Contract position in Montreal, QC posted November 21, 2020.

dormakaba: ranked in the top 100 global tech leaders by Thomson Reuters https://www.thomsonreuters.com/en/products-services/technology/top-100.html Company The dormakaba Group is one of the top three companies in the global market for access and security solutions.

The company is a single source provider of products, solutions and services related to doors and secure access to buildings and rooms.

No matter where you are, if you need reliable and innovative access and security solutions, we will provide you high quality service
– in hotels, shops, sports facilities, airports, hospitals, at home or in the office.

Around the globe.

With over 16,000 employees worldwide (450 in Montreal), dormakaba is present in over 130 countries and has more than 150 years of experience.

The dormakaba Group is headquartered in Rümlang, Switzerland, and generates annual revenues of over 3 billion dollars CAD.

dormakaba offers you a career not a job.

Join us now and make a real difference in creating the next generation of products and services.

Summary The Software Support Agent is responsible to providing technical support to dormakaba lodging internal / external clients, for the implementation of software systems, and the training of the client either remotely, or at the client property Core responsibilities
– Remote Installation, implementation and configuration of company software on clients’ servers
– Provide education and training to new and existing customers.

– Issue Return Merchandise Authorizations (RMA) to replace defective product and following existing procedures
– Properly document all interaction with customers.

– All other support related tasks requested by the supervisor.

Requirements
– College or university degree in computer science
– Fluent in English, and additional languages are considered an asset
– Experience installing software and troubleshooting network related issues.

– Experience with call center / help desk / remote support an asset
– Enjoys learning about new products, very organized, and documents his progress in clear manner.

– Good communicator.

Knows how to keep a training session live and interesting.

– Proficiency in MS Office and other PC applications.

We offer
– A fast-growing international company
– A stimulating, fast and friendly work environment
– An opportunity to highly contribute to the success of the company
– Competitive global compensation
– Free parking and on-site cafeteria
– A 3-minute walk from Namur metro station.

Please note that the sole purpose of the use of the masculine is to simplify the text.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We subscribe to the principle of employment equity and encourage applications from the four designated groups identified in the Employment Equity Act.