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Services Analyst

GIRO inc.

This is a Full-time position in Montréal, QC posted December 3, 2018.

For the past 35 years, GIRO has established itself as a leader in the development of optimization software designed to improve productivity in the public transport and postal distribution industries.

Located in Montreal, GIRO has currently more than 450 full-time employees, mainly professionals in IT and operational research, serving over 300 public transportation and postal companies found in 27 countries (Montreal, New York, Los Angeles, Brussels, Barcelona, Sydney, Singapore, Hong Kong, etc.).You are part of a team that is responsible for the development of our software products. Development is carried out in a Microsoft environment and in accordance with recognized software engineering and quality assurance practices (specifications, prototyping, technical reviews, etc.)

The Services Analyst is part of the expert services team, which is responsible for demonstrating the superiority of GIRO’s software products by carrying out marketing tests using clients’ data.

Main responsibilities

  • Prepare the service environment to be used by the Expert Business Analysts during client visits
  • Prepare data, configure the application according to the defined objectives and ensure that the algorithms are working with the prepared data
  • Provide optimization solutions to the Expert Business Analysts as applicable
  • Advise the project teams on setting up the data and on configuring and using the software and optimizers
  • Replicate and analyse the client’s current situation and calibrate the algorithms to produce solutions demonstrating significant savings, as applicable
  • Take part in promoting and selling GIRO’s products and services through meetings, presentations and demonstrations
  • Take part in visits to clients, carrying out functional demonstrations and presentations

  • University degree in civil engineering or another field connected with the position
  • 0 to 3 years of relevant experience
  • Good knowledge of Microsoft Office (especially Excel)
  • Mastery of French and very good knowledge of English
  • Curiosity, attention to detail, resourcefulness and drive
  • Knowledge of business intelligence, an asset
  • Knowledge of programming and/or public transport/urban planning, an asset
  • Knowledge of Spanish, German or Portuguese, an asset

Skills Required

  • Education level: Professional
  • Work experience (years): 0-2 years


Salary: N/D