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Senior Network analyst

Datavalet

This is a Full-time position in Montréal, QC posted January 2, 2018.

Datavalet offers technology and innovative managed services to build and facilitate provisioning, security, management and support of wireless networks and next-generation wired. Datavalet is a Montreal based company, strong of 12 years’ experience, offering a variety of network services. We provide fully managed networks to our customers in more than 3500 locations: at retailers, banks, hotels, schools, homes, hospitals and municipalities. We are a fast growing company looking for energetic people.


Job purpose
: Ensure a consistently high level of service through troubleshooting escalated incidents and coordinating all day to day activities in the Datavalet Network Operations Center

 Key responsibilities and accountabilities:

  • Gather data from multiple systems that keep track of the health of our many networked appliances as well as incoming calls, emails and internal escalations
  • Prioritize network health related issues based on our different Service Level Agreements
  • Troubleshoot, follow up and document all incidents according to established processes
  • Dispatch technicians on site to repair/replace appliances and devices as needed
  • Trend Analysis of major and/or repeated outages
  • Meeting all Service Level Objectives for both inbound phone queues, tickets and automated alerts through active supervision and communications with Network Analysts
  • Maintaining all site specific technical documentation
  • All other data, design or communication projects as assigned to you
  • Work towards an efficient and quick resolution of all open incidents

Employment Requirements:

  • 2 years’ Experience with supporting/installing/configuring routers, switches, wireless controllers and access points.
  • 2 years supervisory experience in a call center environment
  • Excellent spoken and proficient written English and French
  • Punctual, meticulous and reliable
  • Proven ability to juggle multiple competing tasks

Position specific Working Conditions:

  • Availability from 7:00-24:00 7 days a week
  • 30 minute lunch
  • 1 day a week on call between midnight and 8:00
  • Participation in the company’s Employee Bonus Plan

Participation in the company’s Training and Development Plan

Skills Required

  • Education level: None
  • Work experience (years): 0-2 years

Package

Salary: N/D

How to Apply