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Senior Network analyst (Level 2)

Datavalet

This is a Contract position in Montréal, QC posted October 30, 2018.

Senior Network analyst Datavalet Technologies offers innovative technology and managed services to build and facilitate the provisioning, security, management and support of next-generation wireless and wired networks. Datavalet is a Montreal based company with 12 years of experience that offers a variety of network services. We provide fully managed networks for over 3500 customer locations: retail, banks, hotels, schools, residences, hospitals and municipalities. We are a fast growing company and are looking for dynamic people.

Job purpose: Ensure a consistently high level of service through troubleshooting escalated incidents and coordinating all day to day activities in the Datavalet Network Operations Center

RESPONSABILITIES:

  • Gather data from multiple systems that keep track of the health of our many networked appliances as well as incoming calls, emails and internal escalations
  • Prioritize network health related issues based on our different Service Level Agreements
  • Troubleshoot, follow up and document all incidents according to established processes
  • Dispatch technicians on site to repair/replace appliances and devices as needed
  • Trend Analysis of major and/or repeated outages
  • Meeting all Service Level Objectives for both inbound phone queues, tickets and automated alerts through active supervision and communications with Network Analysts
  • Maintaining all site specific technical documentation
  • All other data, design or communication projects as assigned to you
  • Work towards an efficient and quick resolution of all open incidents

REQUIRMENTS:

  • 2 years’ Experience with supporting/installing/configuring routers, switches, wireless controllers and access points
  • 2 years supervisory experience in a call center environment
  • Excellent spoken and proficient written English and French
  • Punctual, meticulous and reliable
  • Proven ability to juggle multiple competing tasks
  • Experience with the following devices: Routers, Switches, Wireless Controllers, Access Points. Good to have(Optional / Asset) brand knowledge: Aruba/HPE, Cisco (CCNA, WCNA), Meraki

WORKING CONDITIONS:

  • Availability from 7:00-24:00 7 days a week (graveyard shift on occasion)
  • 1 day a week on call between midnight and 8:00. (30 minutes lunch)

 

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D