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O365 Specialist, IT Operations

Produits forestiers Résolu

This is a Contract position in Montreal, QC posted May 4, 2022.

Focused on both environmental stewardship and financial success, Resolute Forest Products offers promising and fulfilling job opportunities, where motivated individuals have every chance to accelerate their careers. If you are passionate and ready to make a difference, Resolute is the company that will assure you of success.

Our Montreal location in Quebec, Canada is currently seeking talent to fill the position of O365 Specialist, IT Operations. This job is permanent, full-time.

Resolute-LP Engineered Wood Inc., located in Larouche (Québec), is an unconsolidated entity in which Resolute Forest Products has a 50% interest. Resolute operates the wood engineering facility and the joint venture partners are in charge of the sale of the products.

Resolute is looking for Windows Administrator for a growing environment. The incumbent will be responsible for implementing, configuring and supporting various Microsoft system. The candidate need to have good knowledge of O365, AWS and Azure in Hybrid and on premise environment products.

Your challenges:
In charge of the resolution of any intervention assigned to him resulting from an incident, a request or a scheduled change;

  • Participate for the implantation of technical projects;
  • Establish and implement policies, procedures, and technologies to ensure cloud security;
  • Provide timely response to users issues and escalation and level 3 support;
  • Resolving incidents impacting Microsoft Infrastructure and O365 environment;
  • Investigating & troubleshooting root causes via problem management;
  • Create PowerShell scripts as required;
  • Manage enterprise directory services and supporting Microsoft infrastructure;
  • Define and implement strategies for integrating disparate operating environments;
  • Recommend and execute modifications to Cloud environment in order to improve efficiency, reliability, and performance;
  • Develop and maintain training materials and documentation;
  • Providing 24/7 On-Call support.

Your team:
Reporting to the Server Team Lead, you will be part of a vibrant, enthusiastic team.

Your qualifications:

  • Proficiency in different Cloud environments (AWS/Azure);
  • A minimum of two years of related experience managing users in Office 365, Exchange and SharePoint (online & on-premises) and Active Directory;
  • A minimum of two years of experience in troubleshooting and configuring O365 solutions;
  • 5+ years of technical experience with Server infrastructure;
  • Minimum DEC/College Degree (Bachelor’s degree and asset);
  • Knowledge of scripting code using PowerShell and common scripting tools.

Your assets:

  • Good Knowledge of Windows server Infrastructure;
  • Good Knowledge of Active Directory;
  • Knowledge of ITIL, Service Now;
  • Good Knowledge of O365 – Azure – AWS.

Your skills:

  • Effective oral and written communication skills in both official languages;
  • Highly self-motivated, self-directed, and attentive to detail;
  • Proven analytical & problem-solving abilities;
  • Able to prioritize & execute tasks in a high-pressure environment;
  • Ability to conduct research into server issues and products as required;
  • Ability to present ideas in business-friendly and user-friendly language;
  • Experience working in a team-oriented, collaborative environment;
  • Knowledge of Fortimail.

Only selected candidates will be contacted. Resolute Forest Products is an equal opportunity employer.

Forest products are essential, as are each and every one of our employees and contractors. We take the necessary steps to protect the health and well-being of our employees and to safeguard the integrity of all Resolute facilities.

We are all in this together. We are one community. We are #RESOLUTEPROUD

Jobs where you grow
We are a global leader in the forest products industry offering a dynamic and safe work environment with opportunities and challenges that will help develop your skills.

With a diverse range of pulp, paper, tissue and wood products sold in over 70 countries, Resolute owns or operates some 40 facilities, as well as power generation assets, in Canada and the United States.

We are a company writing a new story for itself in a rapidly changing industry. We have made important inroads to ensure long-term profitability and to be an environmental supplier of choice. In order to remain a leader in our field, we are looking for individuals who are driven and eager to learn. Come take part of our history and be part of the change!

How are we building the Resolute of the future?
Find out in our Annual Report, available at

Join the conversation!
Visit The Resolute Blog at and follow us on LinkedIn, Twitter, and YouTube.


Information Technology