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Network Operations Center Analyst

Bédard Ressources inc.

This is a Contract position in Laval, QC posted November 11, 2021.

Are you passionate about Microsoft technologies? Are you a tech junkie? Do you live, breathe IT? Are you looking for a career in a family business? Do you like challenges?

Do not miss your chance!

Our client, an IT solutions specialist, is looking for a Network Operations Center Analyst. With more than 40 offices around Canada, they keep their family SME environment. Are you looking for a long-term position with the possibility of advancement? Our client not only focuses on developing your technical skills through coaching, training and mentoring, they also focus on your career development with the company.


  • Deliver reports and perform maintenance for clients.
  • Complete the implementation using the N-Central Remote Monitoring and Management system.
  • Perform level 2 support (servers and network printers).
  • Perform level 3 interventions analysis (network infrastructure, entry-level SAN/NAS, data back-up, restoration and email related incidents.
  • Perfom corrective measures within the required SLA.
  • Complete scripting functions in the system software (login scripts, GPO settings).
  • Work with image creation, deployment, and maintenance software for customer standardized images.
  • Complete reports on client IT environment.
  • Oversee service incidents and on-site intervention.
  • Ensure complete customer satisfaction during the service.
  • Carry out any other similar tasks.

If you are up for new challenges, we want to meet you!

Benefits of the position?

  • Fringe benefits.
  • Training, coaching and mentorship.
  • Career development with possible advancement within the company.
  • Stimulating work environment.
  • Possibility of teleworking after the probation period.
  • Office activities (theme per month, activities per week).
  • Activities outside the office (Christmas party, BBQ, Family day (inflatable games), 5-7.
  • Possibility of advancement.
  • Positive feedback, follow-up on the right moves.


  • Minimum 5 or more years of experience related to the position.
  • Experience administering and troubleshooting PC and print environments (network connectivity, Microsoft Windows 7/8/10 environments, Windows and Exchange server).
  • Excellent knowledge, operationally proficient and able to troubleshoot Microsoft Office Suite, Outlook, 365, Web servers, Adobe PDF Reader and Writer, antivirus software (Bit Defender, MacAfee, Symantec, Sentinel One).
  • Knowledge of Remote Management tools.
  • Experience with Active Directory fundamentals and Microsoft Deployment Toolkit.
  • Knowledge of implementation and support of LAN, WAN, wireless appliances.
  • Ability to perform data back-up.
  • Knowledge of firewall concepts and functionality, switch configurations and networking methodologies, NAS/SAN devices, and overall functionality.
  • Advanced French and English – written and spoken.


The ideal candidate will:

  • Have strong service delivery and relationship management skills.
  • Be punctual and analytical.
  • Have excellent communication skills and business insight.

Interested in the position? Send your application to Claudia Bachand by email at


This is not exactly what you are looking for? Check all our other job opportunities on Consult our website regularly, new positions are added every day!


Salary: 60000.00-75000.00