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Infra Managed Service Sr Analyst

Accenture

This is a Contract position in Montreal, QC posted October 25, 2024.

Infra Managed Service Sr Analyst

Location: Montreal QC

We are:

Accenture Infrastructure Engineering Practice bringing transformative service support across client locations. The team of engineers located across multiple countries is dedicated to providing customer high level support – specializing in Network, Server and End user support.

You Are:

Site Support/Field Technician for Accenture and Rio Tinto Server Teams, across multiple locations. You will need to be highly skilled in providing technical support and assistance to end-users, with the ability to efficiently work through network, server and end user related issues. Troubleshooting IT problems to identify the issues and provide solutions.

The Work:

Network Support
• On site support for Accenture and Rio Tinto Network Operations Teams
• Support Racking, Patching corporate and production network switches
• Support Fault finding and restoration of ethernet and wireless network services
• Support DHCP administration and configuration

Server Support
• Network Printer installations and configuration
• AD account administration
• User Account setup
• Network folder administration
• Security groups
• Distribution lists
• User Profile administration
• Hardware repairs

End User Support
• Level 2 Support for Service Desk Teams
• Investigation and resolution of end user IT software issues
• Software Installation
• Software faults
• User profile problems
• Investigation and resolution of end user IT Hardware faults
• Warranty repairs
• Network connectivity
• Hardware Upgrades
• Asset Management
• Imaging/configuration and installation of desktop and laptop computers
• Recovery and disposal of obsolete IT hardware