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Implementation Specialist


This is a Full-time position in Montréal, QC posted May 13, 2018.


Poka is a multi-platform application (web, mobile, tablet) designed to assemble all data and procedures related to manufacturing companies. We link an accessible and high performance technology with a large range of functions all designed to respond to real-life needs. Our goal is to modernize factories and install training methods, and communication and follow-up tools best adapted to the growing complexity of the industry. Our mission: create the most collaborative, productive and empowering working environment for the global manufacturing workforce.


The person sought will provide consulting services for the implementation of the Poka software application at its customer’s locations,  in Canadian manufacturing industries and abroad. The consultant may also assist the sales team in the presentation of the Poka solution.

The consultant will lead the complete implementation cycle of the solution: needs analysis, processes alignment, software configuration, training and post-implementation coaching. As part of implementation projects, you will develop and implement effective change management strategies, tools and action plans to prepare organizations for Poka’s integration and ensure employee engagement.

The main objectives of the professional services group are to deploy the Poka solution such that it quickly creates business value for the client, facilitates the subsequent autonomy of the client, and fuels the increased usage of Poka.


The candidate will be required to:

  • Build service proposals for clients;
  • Lead the Poka solution implementation projects to meet client’s business requirements;
  • Act as the project manager in implementation projects;
  • Analyse the current situation at the customer factory in terms of systems, tools, daily operations processes, training strategies, knowledge management, etc;
  • Carry out implementation, software configuration and documentation activities;
  • Support and advise the client in change management activities, accompanying and deployment strategies;
  • Provide user training;
  • Provide shop floor post-implementation coaching to support the change and insure quick adoption of the solution;
  • Occasionally participate in sales activities;
  • Contribute to the development and continuous improvement of internal tools, methodologies and processes.
  • Other related duties.



  • 2 to 5 years of relevant experience in manufacturing industries in one or more of the following disciplines: continuous improvement, production management, quality management, talent & learning management;
  • Consultative approach or experience/expertise in change management, training and/or software solution deployment;
  • Bachelor’s degree in industrial engineering or equivalent.


General Criteria

  • Strong communication skills, in technical presentations and in customer interactions;
  • Good project mangement skill;
  • Ability to quickly learn new technologies;
  • Analytical and problem-solving skills;
  • Ability to work and learn independently;
  • Availability to travel regularly (approximately 75% of the time);
  • Excellent knowledge of Microsoft Office



Please send us your resume and motivation letter. Only those with whom we think there is a fit will be contacted. Thanks for your interest in Poka, and hope to speak to you soon!


  • Bachelor’s degree in Industrial Engineering or an appropriate discipline
  • 3-5 years of relevant experience
  • Experience in change management and manufacturing is required
  • Other combinations of relevant training and experience could be considered


Essential –Strong communication skills, in technical presentations and in customer interactions
Essential – Fully bilingual
Essential – Ability to document in English and French in a coherent and professional manner
Essential – Analytical and problem-solving skills; 
Essential – Ability to work and learn independently
Essential – Availability to travel regularly (60% of the time); 

Important – Excellent knowledge of Microsoft Office

Important – Have a good knowledge of manufacturing

This position is open to male and female candidates. The masculine gender is used to describe the position.Jobillico

Skills Required

  • Education level: University
  • Work experience (years): 3-5 years


Salary: N/D

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