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Front-Line Technical Support

Netmail Inc.

This is a Full-time position in Montréal, QC posted May 16, 2018.

Ready to start your technical career? Not the typical support job + person passionate for technology = someone who should be joining our growing company! There’s a lot of opportunity to work with a range of technologies, great people, and different corporations

What we’re looking for

  • Be smart! You’ve got to be on top of your game & able to think quickly & logically to be able to solve technical issues
  • Be organized, driven & love to learn new technology and isn’t satisfied with just having a job
  • Be able to effectively time manage & balance several activities at once
  • Be client focused.
  • Understand that the client is the reason the job exists in the first place
  • Be resilient & ready for a challenge
  • Working knowledge of TCP/IP, DNS, SMTP & HTTP, Microsoft OS Family, Linux command line tools and Bash shell
  • Must-haves: Effective oral and written English communication skills, a university degree; 1+ years as a support engineer, or a network administrator
  • Knowledge of Microsoft Exchange & Novell GroupWise & VMWare & vSphere an asset
  • Non-smoker

What you’ll do

  • Deliver the industry’s best email technical support – period!
  • Be devoted to ensuring the smooth operation of our integrated email management platform, Netmail
  • Surprise & delight our clients by exceeding our support level agreements
  • Help identify and resolve issues for complex email-related problems
  • Own incoming support requests via phone & email
  • Contribute to our knowledge base articles to improve our offering
  • Collaborate with Back Line Support & Development teams and influence product direction based on client feedback
  • Enrich our team with your expert knowledge

Sounds interesting? Please look-up the TXT record on the domain and complete as much as of the test as you can. Don’t forget to include the key obtained at the end of the test in your cover letter.


Skills Required

  • Education level: University
  • Work experience (years): 3-5 years


Salary: N/D

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