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Escalations & QA Automation Analyst

NetGovern Inc.

This is a Full-time position in Montréal, QC posted November 28, 2018.

Looking to have an impact in the continuous improvement of our software? Looking to work closely with engineering, support and sales within a customer focused organization? Do you hate buggy software? Do you have a passion for building enterprise-level messaging software solutions? If yes, then you sound like the perfect person to join our company!

Interested? Please look-up the TXT record on the test.netmail.com domain and complete as much as of the test as you can. Then send your application to careers@netmail.com and don’t forget to include the key obtained at the end of the test in your cover letter.

What we’re looking for

  • Having experience in network administration & customer technical support
  • Having a track record of shipping high quality, market-leading products
  • Experience in functional & automated testing as well as test automation tools
  • Knowledge of Software Test / Quality Assurance methodologies and application of those methodologies
  • Experience with scripting language; Linux shell scripts, Python, Perl
  • Working knowledge of SMTP, IMAP, POP, DNS, TCP/IP, mail servers, SPF, DoS, RBL
  • Experience in testing applications on Linux and Windows platforms
  • Experience with one of the following: NetMail, GroupWise, Exchange, Notes/Domino, SendMail, PostFix, QMail etc.
  • Must-haves: Effective oral and written English communication skills, a university degree in Computer Science or Computer Engineering; 2-5+ years SQA experience.,1 year on commercial software products
  • Experience with Rational Quality Manager and Rational Functional Tester is a plus
  • Knowledge of C/C++ is a plus, but not required
  • Non-Smokers

What you’ll do

  • Act as the primary interface for escalation management with regards to customer escalations
  • Prioritize & drive escalations ensuring visibility, traction and closure
  • Setting correct expectations & resolution through effective communication
  • Review root cause of escalated requests and use this information to push continuous improvement
  • Perform all aspects of product testing including functional, regression, performance, usability, and acceptance testing
  • Tenaciously find bugs, work closely with development and support teams, ensure bugs are quickly fixed, and ensure total product quality
  • Write test plans and test cases from product functional specs, development design documents, or marketing product documents
  • Create and enhance test environments and test tools
  • Integrate test suites into the test management system (Rational Quality Manager)
  • Execute and integrate unit tests into the test automation harness
  • Develop and integrate test validation tools which will likely require programming in Python, C# or other appropriate scripting languages as deemed necessary
  • Produce software builds for testing and release
  • Manage development of software installation utilities
  • Ensure quality of the official software releases
  • Get opportunity to get exceptional career advancements
  • Enrich our team with your expert knowledge

Skills Required

  • Education level: University
  • Work experience (years): 3-5 years

Package

Salary: N/D