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Customer Service Agent (call center)

Personnel ALTER EGO inc.

This is a Full-time position in Montréal, QC posted January 11, 2018.

Our client, based in Ville-Mont-Royal (near De La Savane metro station), is looking for a customer service agent in a call center for a one-year contract position.

Job specification :
– Answer calls and emails from internal customers
– Understand and identify issues
– Create a query in the ticketing system, document the problem and assign it according to established processes
– Track tickets and as needed, to internal customers

– 1 to 3 years experience in a similar position, call center experience is an asset
– Bilingualism required French / English- Rigor, meticulousness, dynamism, adaptability and professionalism
– Customer service oriented- Good computer skills (MS Office, computer, new technologies)
– Love teamwork

Must be available to work evening shifts on weekdays and weekends.

 

Skills Required

  • Education level: None
  • Work experience (years): 3-5 years

Package

Salary: N/D

How to Apply