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Call Centre, Technical support – Agent level 1


This is a Full-time position in Montréal, QC posted July 2, 2018.

Job purpose:

As a Call Centre, Technical support – Agent level 1, you will provide invaluable expertise to customers, guiding them toward resolutions and tending to their requests for varied forms of assistance.

In this role, you are the trusted ambassadors for one of Canada’s front running managed services provider, Datavalet.

Datavalet offers diverse technological and innovative managed services that help our customers build, provision, manage, and secure their connected networks.

These services can include Access Management, Infrastructure Support, Network Architecture, Data Analytics, and much more.

Key responsibilities and accountabilities:

We are looking for driven individuals to join our quickly growing team of experts to help continuously grow and evolve our NOC.

To help us fuel this growth, you could be;

Fascinated with modern technologies, how they work, and how it affects the world around us.

An avid follower and consumer of modern technology in all it’s forms (gaming included!)

Dedicated to helping people around you, and delighted when you are the one they go to for help

Creative, experimental, DIY’er, or a hobbyist. Understanding the underlying foundation of how things work.


Or you could be;

Formally trained in computer networking and wireless troubleshooting

In possession of a related certification or equivalent experience that involve troubleshooting networks, computers, and

mobile devices (from a certified educational program/previous work experience, etc..)

If *any* combination of the above applies to you, let’s move on to the firmer requirements

Have excellent English and French written and vocal skills

Be available to work full time, 5 days a week between the hours of 08:00 am and midnight.

Be tactful, maintain confidence in dynamic interpersonal situations

Never stop learning

The benefits of starting your career at Datavalet include all the usual benefits, plus:

Internal growth enabled by established mentoring programs

Tuition reimbursements

4 extra days off during the holidays

Career advancement opportunities in the following disciplines:

Research and Development

IT Ops


Field Services


Project Management

Interested? Send your resume and cover letter explaining why you would be a good fit for this position to:



Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

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