Bilingual – Deskside Support – Contract
Compugen Inc.
This is a Contract position in Montreal, QC posted June 17, 2022.
Position: Bilingual – Deskside Support – Contract
Location: Montreal, Quebec
Job Id: 4382 # of Openings: 1
Compugen is one of Canada’s largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Responsibilities:
- Knowledge of Applications Office 365, SCCM Lotus Notes, Printers, and 3rd Party Applications (Adobe, Chrome etc)
- Respond to general queries for a wide variety of technologies (hardware and software) and general application questions
- Assist in diagnosing and repairing malfunctioning equipment
- Administer network login id’s, passwords, and user/rights management.
- Carry out regularly scheduled activities.
- Develop, maintain, and produce service/support reports and documents as required.
- Assist in the creation and maintenance of technical and process documentation.
- Investigate and recommend changes or upgrades to hardware/software/applications as required.
- Develop and maintain a knowledge and understanding of company operations/ procedures, and insurance industry trends/developments, to contribute to quality customer service and support.
- Other duties as assigned
Skills and Qualifications:
- Post secondary school education in related field and/or equivalent combination of education and experience
- Minimum 3-5 years of experience in Information Systems Support or related position as asset.
- Knowledge of Windows operating systems and exposure to other Northbridge operating systems (AIX, IBMi, Linux, MacOS, z/OS) is as asset
- Knowledge of Applications Office 365, SCCM Lotus Notes, Printers, and 3rd Party Applications (Adobe, Chrome etc)
- Fluently bilingual (English / French) is a definite asset (a requirement in Quebec Region)
The successful applicant will be required to attest their vaccination status. They may also need to provide proof of vaccination, which may be shared, as required and necessary, in the future
Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs
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