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Innomar Strategies Inc.: Bilingual Nurse Case Manager (24 Month Contract)

Innomar Strategies Inc.

This is a Full-time position in Montreal, QC posted September 12, 2020.

Are you looking to make a difference in a patient’s life?

At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures.

Reporting to the Program Manager, the Nurse Case Manager is responsible for managing all aspects of program support for assigned physicians or centers (hospital or clinics) in a given geographical area, and ensures that patients are provided easy access to the support program and access to their drug therapy.

The Nurse Case Manager also works directly with the reimbursement specialist to help secure funding and supports the pharmaceutical team when needed.

PRIMARY DUTIES AND RESPONSIBILITIES: Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management; Telephone support (including maintenance calls and adherence support both inbound and outbound as needed); Database management and ongoing auditing of files and information captured; Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Prepare for andattend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team; Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternativefunding searches when needed; Attend pharmaceutical sales meetings as required; Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services; Work with patient associations and advocacy groups; Establish and maintain partnerships with pharmaceutical team; Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise; Clear communication to the manager, team and the client regarding the management of patient cases; With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring.Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, write texts, manuals or patient pamphlets, develop compliance program parameters, needs assessments and protocols; Provide feedback regarding current protocols, databases, processes, inter-departmental relationshipsBe available on call after hours and weekends (24/7) for periodic telephone consultation and emails as needed by the specific programResponsible for reporting all Adverse Events to the assigned units/departments.The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.

Bilingualism (French and English) required; A Bachelor’s degree or registered nurse (RN) diploma, advanced degree or specific practice management experience preferred, with five (5) years of Nursing experience; Requires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience; The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry; Experience in hematology and/or nephrology an asset; MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Strong patient focus; Strong ability to multi-task; Ability to workunder pressure; Superior customer service skills; Internet-research and computer savvy; has strong verbal and written communication skills, problem solving skills and is a team player; Strong phone etiquette; Ability to communicate and comprehend medical information; Demonstrate teamwork abilities; Ability to workautonomously; Ability to handle sensitive issues with opposing opinions and strong negotiation skills; Strong business and financial acumenStrong analytical and mathematical skillsAbility to communicate effectively both orally and in writingEffective interpersonal and leadership skills Effective organizational skills; attention to detailAbility to consistently meet deadlinesExcellent problem-solving skills; ability to resolve issues effectively and efficientlyExcellent presentation skillsProficiency in Microsoft Word, Excel, PowerPoint and other Office Programs We offer competitive total rewards compensation.

Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

Competitive compensation packagesComprehensive health and dental plansFlexible & remote workingoptionsEmployer RRSP-matchingOnline peer-to-peer recognition programCorporate discounts with multiple establishments, including fitness centersHealth & Wellness program with onsite yoga and massage therapy AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world’s largest pharmaceutical services companies.

Innomar Strategies, a part of AmerisourceBergen, is Canada’s leading patient supportprovider for specialty pharmaceuticals.

Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care.

Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.