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IT Supervisor – Application Support

Produits forestiers Résolu

This is a Contract position in Montreal, QC posted September 10, 2023.

Resolute Forest Products, founded more than two centuries ago, is a global leader in the forest products industry. Through the years, it has built more than 20 predecessor companies and supported hundreds of communities.

The company owns or operates some 40 facilities, as well as power generation assets, in the United States and Canada. Our 6,600+ employees work hard to produce quality market pulp, tissue, wood products and papers that are marketed in over 50 countries.

Resolute offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills.

The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of IT Supervisor – Application Support. This job is full-time permanent.

Your challenges
• Manage application priorities for different systems in collaboration with business users
• Manage budgets and vendors used for applications
• Analyze and prioritize needs with different business departments
• Prioritize the work of team members and support them in their work
• Actively participate in various projects involving your team as a coordinator
• Develop and implement new NEW or other solution
• Support the team that will provide level 1 and 2 support for applications
• Follow-up on internal audit controls regarding the processes surrounding code and data management
• Implement and monitor systems-level quality assurance management processes
• Conduct team member assessments and ensure the personal development of each team member
• Update the system documentation

Your profile:

  • Baccalaureate degree in computer science or related discipline or equivalent experience
  • Minimum of 3-5 years of relevant experience in support and development team leadership
  • Minimum of 5-7 years of relevant technical experience with . NET, SSRS and SQL Server
  • Recent experience in managing a support team

Your skills:

  • Excellent technical knowledge of NET, SSRS and SQL SERVER technology to support team members
  • Excellent resource management skills
  • Ability to work independently and as part of a team
  • Ability to deliver quality results on time, see in advance
  • Motivation, judgment and decision-making skills
  • Excellent communication skills in English and French and ability to clearly explain complex ideas, due to regular interactions with internal and external clients located outside Quebec
  • Analytical ability to solve problems
  • Ability to manage tasks and priorities in a fast-paced team environment
  • Knowledge of HQ is an asset
  • Knowledge of PostgreSQL is an asset


What we are offering

  • Competitive salary and annual bonus
  • At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
  • Full range of group insurance from the first day of work
  • Telemedicine services
  • Defined-contribution pension plan with generous employer participation from the first day of work
  • Employee and family assistance program
  • Education assistance program
  • Health club reimbursement program
  • Hybrid workplace: in-person and remote work
  • Work environment based on respect, inclusion and diversity
  • Office accessible by public transit

Since January 1, 2022, we have occupied new state-of-the-art, open-concept, collaborative offices at 1010 De La Gauchetière Street West (Bonaventure metro station).

Resolute is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills.

Four core values influence everything we do at Resolute and help ensure our continued growth and success:

  • Work safely
  • Be accountable
  • Ensure sustainability
  • Succeed together

Consult the Resolute Blog and follow us on LinkedIn, Instagram and Twitter to learn more about our company.

Resolute Forest Products is committed to the principles of employment equity.

Information Technology